The mission of the Fan Activities Department is to develop and monetize Team Vitality’s audience via media, digital revenues and leisure gaming offers. In this context, the events offering will experience strong growth with a varied audience (BtoB and BtoC).

Reporting to the Fan Venues & Offers Manager, the Vitality Shop Specialist’s main role is to manage the Vitality Shop, ensuring the best possible customer experience.

In collaboration with the Fan Activites team, he/she is responsible for :

Customer reception and sales

• Inform and assist customers with their purchases

• Inform, advise and demonstrate product operation

• Offer complementary services

• Handle complaints and disputes

• Manage opening and closing times

• Maintain a high quality standard in customer relations

• Promote the company’s image and reputation

Management and sales promotion

• Supervise inventories and decide on restocking requirements

• Organize the store, deciding on product positioning and window displays

• Decide on and implement any rearrangements, new presentations, promotions, etc.

Administrative management and reporting

• Keep daily accounts and draw up budgets

• Draw up business forecasts, monitor and analyze results

• Transmit and present results to regional management and make suggestions for improvement

The Vitality Shop Specialist will produce events in line with sales briefs, perform replacements in the cybercafé V.Play/V.Café area, and also handle a few one-off assignments (collaborate with internal departments, analyze market and competition, help create and improve marketing offers, float jerseys).

• First experience in esport/gaming events

• Sense of leadership, initiative and proactivity

• Social skills and ability to build relationships with customers

• Excellent organizational and adaptability skills