Customer Support Specialist Swan

✨ You’re a great match if:

• You have at least 2 or 3 years of solid experience in customer support.

• Experience: You already have experience in banking, a SaaS offering, a technology company, or another fast-moving work environment. This experience will help you to become operational with our teams quickly.

• Profile: We expect someone proactive, meticulous, rigorous, motivated, able to manage your time and assigned priorities effectively, and aims for perfection in all your tasks.

• Technical Concepts: Ability to understand and explain technical concepts in simple terms

• The mindset of a ‘problem solver’: You’ll need to be creative and resourceful and adopt a positive, calm attitude in the face of challenges and obstacles.

• Focus on customer satisfaction and well-being: You will need to be genuinely empathetic, caring, and responsive to our customers’ needs and expectations and able to build trust and loyalty with them.

• Knowledge of the banking or Fintech sector is an asset. A good understanding of the sector’s regulations, practices, and trends will greatly help the team’s success.

• You must have professional proficiency in English and French. A third language, such as Spanish, Italian or German, will be greatly appreciated, as we have international customers.

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌 

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ Perks of being a Swanee:

• Hybrid remote policy: We offer the possibility of working from home for 2 days per week.

• The best health insurance: Alan 🦭

• Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.

• We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days. 🥪

• Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something’s convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it’s to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners’ expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.