User care & support manager (H/F) Spendesk

AI-powered spend management and procurement platform for companies.

CDI

Paris

Pas de télétravail

Salaire : non spécifié

> 1 an

il y a plus de 7 ans

Votre nouvelle entreprise

FinTech/InsurTech

SaaS/Servicios en la nube

Âge moyen : 33

Créée en 2016

38%

62%

Spendesk is Europe’s leading AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work for companies with up to 1,000 employees.

Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as SoundCloud, Pigment, and Bloom & Wild. With offices in the United Kingdom, France, Spain, and Germany, Spendesk also puts community at the heart of its mission with CFO Connect.Spendesk believes that people do their best work when they’re given the freedom to thrive and grow. Being bold, bringing a positive attitude, and taking full ownership are fundamental to their culture.

Ready to grow further? Check out their open roles!

Vos missions au quotidien

As part of the Customer Success Team, your mission will be to provide amazing service to more than 800 European companies. You’ll be the owner of the support scope. Thanks to your great soft skills (e.g. patience, understanding, proactivity etc.) you will help customers achieve their desired outcome so that they get a complete understanding of the platform and get their problems solved 🤗!

What will you do? ✍️

Provide high-quality support on operational and functional issues
Work with customers to ensure onboarding, adoption, retention and overall success
Work with your peers of the Product Team to make the product as reliable, bug-free, and fast as possible
Identify the repetitive bottlenecks that customers encounter
Function as the voice of the customer and provide internal feedback on how Spendesk can better serve them
Stay up-to-date on product development and latest releases
Contribute to the development of a rich knowledge base 📗
Bring in new ideas to delight our customers

Ce que l’on cherche

What are we looking for? 👉

Must-have

You are curious and a quick learner, you have the ability to absorb quantity of new information
Fluent in both French and English, with excellent verbal and written skills, you love talking to people 🗣
You are a problem solver and rigorous
Prioritization is one of your key asset
You’re a pro when it comes to efficiently multitask and solve issues in a fast-paced environment 💪

Extra (would be great!)