Account Director & Senior Consultant - B2B Spaag

You will be responsible for a portfolio of clients and your mission is multifaceted: implementing comprehensive digital strategies with the help of the growth operationnal team (internal and external), enhancing customer relationship, cross-selling, upselling and having an significant impact on business development.

This strategic and senior role will entail the following responsibilities:

Strategy

• Create high-performing, long-term digital strategies with a business focus on B2B clients (and B2C).

• Facilitate strategic workshops and kick-off meetings with clients and teams and making sure deliverables are at our standards.

• Update and monitor KPIs to ensure performance for our client with Growth Project Managers.

• Implement new processes to improve the efficiency, productivity, profitability, and quality of work of the Growth teams with AI.

Client Relations

• Maintain close client relationships (regular follow-ups, calls, lunches, checkpulse etc.).

• Make sure we meet client objectives on time and on budget.

• Ensure the smooth running of services (cost and quality).

• Ensure the quality of deliverables and documentation.

• Find solutions to client problems.

• Lead strategic meetings with clients and Spaag teams.

Development

• Pitch Spaag’s offerings to your clients and cross-sell.

• Write commercial and strategical proposals and work on tenders for new and existing business.

• Develop, monetize, and retain your client portfolio.

• Bonus : Initiate new partnerships (sectorial prospecting, networking, etc.).

Cross-functional Management

• Define clear objectives for your managees.

• Assist the team in analysis and strategy, iteration, and finding suitable solutions.

• Guide the Growth teams in the delivery of services and any ad-hoc requests.

• Conduct regular evaluations of the Growth teams (Evaluation of performance per mission, weekly points, annual and mid-year reviews).