Technical Support

  • Autres 
  • Télétravail total possible

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    Le poste

    Technical Support

    • Autres 
    • Télétravail total possible


    Powered by talented and passionate people working hard on democratizing the cloud, Scaleway, leading alternative European infrastructure and platform as-a-service provider, is a multicultural company, rapidly growing into a global brand. We are present in 160 countries, with more than 350+ employees of 18 nationalities.

    We are a cloud computing pioneer delivering the innovative capabilities of modern multi-cloud, covering a full spectrum of services for professionals: public cloud services with Scaleway Elements, private infrastructures and colocation with Scaleway Datacenter and Bare Metal infrastructures with Scaleway Dedibox.

    Our organization encourages responsibility, autonomy, commitment and thought leadership from our collaborators. Our premises are open spaces, conducive to exchange and interaction between individuals.

    We believe it is our responsibility to be a positive force in society and to collectively design the cloud that makes sense. We want to increase access to the digital and technology industry. As our business scales, the customers we serve are increasingly diverse and global. Giving them an unbeatable experience is central to our business strategy. To better understand our customers and partners, we need a workforce that’s as diverse as they are.

    Job description

    About the job 

    The Excellence team is growing, and we are looking for a Technical Account Manager to improve the customer experience and personalized support.

    Reporting to Aymeric MAIGNAN, you will be in direct contact with the Customer Success Manager and the Sales team, and your mission will be to ensure customer satisfaction and create loyalty.

    Minimum qualifications

  • Passionate about cloud technologies
  • Excellent technical knowledge in building, deploying and maintaining cloud services
  • Significant experience using Operating Systems, Linux systems and virtualization systems
  • Solid understanding of network administration and IP management
  • Able to analyze, understand and diagnose complex technical problems
  • Very good command of English
  • Responsibilities

  • Testing Scaleway’s innovative products in order to better explain them to our customers,
  • Developing your technical expertise on complex use cases alongside product teams,
  • Putting forward solutions and participating in the improvement of technical diagnostics by closely following changes and innovations in the cloud sector.
  • This position can be based in our offices either in Paris or in Lille, partial remote is possible 

    We treat every candidate equally in our recruitment process. Even if you don't meet 100% of the job’s requirements, we encourage you to apply and tell us why you would be a good fit!

    Questions about this job? Nathalie Tourbay, our Recruitment Team Lead, would be happy to answer your questions.

    👉Scaleway is a #singular place and we’re looking for #singular people. If you like what you see here and you’ve got a story to tell, we’d love to hear from you.

    About Scaleway

    Scaleway is one of the fastest growing infrastructure companies in the world building next generation cloud services. We offer a full spectrum of services such as public cloud services, private infrastructures and colocation and dedicated servers. We are present in 160 countries, with more than 350 employees representing 18 nationalities.

    We are committed to creating a diverse environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, marital status, citizenship, disability, age, or veteran status.

    Find out more about working with us on Scaleway’s Career Page.

    Meet the team

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    Questions and answers about the offer
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