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il y a plus de 2 ans

X - CDI Partoo

CDI

Paris

Télétravail fréquent

70K à 75K € par an

il y a plus de 2 ans

Votre nouvelle entreprise

330 collaborateurs

Application mobile

Logiciels

SaaS / Cloud Services

Marketing / Communication

Âge moyen : 31

Créée en 2014

53%

47%

Chiffre d'affaires : 38M€ ARR

Partoo est une scale-up SaaS B2B qui vient de rejoindre le classement French Tech 120 !
Elle accompagne les réseaux de points de vente dans leur transition digitale. 300 000 points de vente bénéficient de leurs solutions, pour un revenu de près de 40M€ à date.

Pour cela, ils ont développé une plateforme tout-en-un et différentes solutions qui s’articulent autour de 3 propositions de valeur : Visibilité, Réputation et Messageries.

À travers ces 3 propositions, ils ont développé plusieurs produits qui s’adaptent aux évolutions du parcours d’achat des clients :

🔎 Visibilité

Presence Management: Synchroniser les informations des magasins sur les principales plateformes (Google, Facebook, Waze, etc.), annuaires et GPS.
Store Locator: Aider les clients à trouver le magasin qui leur convient grâce à des données locales actualisées et des filtres dédiés sur les sites web des enseignes.
Réseaux sociaux: Gérer les publications sur Facebook, Google, Instagram, etc.

⭐️ Réputation

Avis en ligne: Centraliser, répondre et analyser les avis clients reçus sur Google et Facebook.
Enquêtes de satisfaction: envoi de questionnaires (NPS) et analyse des irritants clients
Analyse concurrentielle & sémantique incluant des briques d’intelligence artificielle.

💬 Messageries

Messages: Centraliser et répondre à tous les messages de chat reçus via WhatsApp, Facebook Messenger et Instagram
Assistant IA: Jim, l’agent IA de Partoo permet d’automatiser en language naturel jusqu’à 70% des demandes entrantes

Vos missions au quotidien

IMPACT 💥

At Partoo, Salesforce & all (or almost) the other tools & processes are managed by the Ops team. Salesforce was implemented in-house 5 years ago and since then every newcomer of the team has been trained to acquire some expertise on the topic & be autonomous on their projects. Today, we are looking for an experienced Business System Architect with a main expertise on Salesforce that can help us bring operational efficiency to the next step.

We are looking for someone who can think beyond Salesforce and has the potential to own and drive the “system” vision & architecture of the company.

TEAM 💙

Your role being transverse, you will be attached to the Ops Team, composed of the Enterprise Team (6+ people) managed by Fanny and the SMBs Team (3+ people). They all have a quite deep knowledge of Salesforce back-office and they have been trained to do things the right way but they need your guidance to keep our Salesforce strong over time. They also need an expert to drive the most technical projects. You will report directly to Clément, our COO and will be involved in the Ops Team routines.

MISSIONS 🔥

Ensure the health of the Salesforce back-office: user permissions profile management, flow management, architecture management, etc. Objective: have a Salesforce under control that is at least a bit better every month.

Work with the Ops team on the technical aspects of their projects, sometimes as an internal consultant to share your expertise, and sometimes by taking full responsibility for the technical aspects (but always as a partner), in direct contact with the business teams.

Manage Salesforce integrations with third-party applications like Docusign, Ringover, Salesloft, etc. and lead the implementation of the next layers we have in the pipe (Salesforce CPQ, billing tool (not necessarily Salesforce), ERP, etc.).

Lead the migration of our SMBs Salesforce to a new instance as well as the refacto of our data structure (Leads currently playing the role of opportunities, opportunities playing the role of contracts, etc.)

Train the Ops team on Salesforce best practices.

Stay up-to-date on the Salesforce ecosystem in order to proactively propose improvements to the existing Salesforce setup.

DESIRED PROFILE 🎯

You have 4-5+ years of experience in Salesforce Administration & Architecture

You are performance & user-oriented, you know how to balance business needs & technical best practicesYou love driving change and have experience in the matter

You know how to handle complexity while keeping things simple

You know how to communicate with teams and make sure best practices are adoptedYou are a team-player

You get excited with tools & their potentialities

You want to learn & grow with us

The little extras

Salesforce certifications (Admin I / II)

Experience in the administration of Jira / Service Desk

The big plus

Good knowledge of Release Management & Agile methodologies

Strong experience in project management/leadership

Salesforce certification lvl3 ( Dev / AppBuilder / etc.)

RECRUITMENT PROCESS 🛠️

A first video call with Marine, Talent Acquisition Specialist, 45 min

Interview with Louis, Revenue Ops Manager, 1h

Case Study

Interview with Clément, Chief Operations Officer, 1h

Meeting with Fanny, Head of Revenue Ops Enterprise, 1h

À compétences égales, ce poste est ouvert aux travailleurs et travailleuses en situation de handicap ou assimilés au sens de l’article L5212-13 du Code du travail. Partoo s’engage en faveur de la diversité, l’égalité professionnelle, l’emploi des travailleurs handicapés.

With equal skills, this position is open to disabled workers or those considered to be disabled within the meaning of Article L5212-13 of the French Labour Code. Partoo is committed to diversity, professional equality and the employment of disabled workers.