Account Manager Europe muchbetter.ai

Large groups that start with muchbetter in France are now rolling it out to their subsidiaries across Europe, and new European groups are coming to us directly. We’re looking for an Account Manager Europe to own these accounts, turn pilots into long-term contracts and open new countries.

🎯 What you’ll own

• Your European portfolio: enterprise accounts and subsidiaries across Europe. You’re their single point of contact, from group sponsors to local sales and training teams.

• Pilots and rollouts, country by country: scoping, journey design with our AI tools (virtual customers, scenarios, evaluation grids, quizzes), launch in the local language.

• KPIs: activation, usage, engagement, CSAT and NPS tracked in our dashboards, turned into action plans to convert every pilot into a long-term contract.

• Impact: measure muchbetter’s effect on field KPIs (sales, conversion, satisfaction) and present it to local and group leadership.

• Expansion: renewals, upsell, and opening new countries and entities within each group, together with Sales.

• Voice of the customer: bring back what local markets need (languages, use cases, regulations) to Product and Tech.

✅ What you’ll have delivered after 6 months

• Your own European portfolio, run autonomously

• Pilots in several countries turned into rollouts

• At least one new country or entity opened within an existing group

✨ Why join muchbetter

• Clients among the largest European listed groups (CAC 40 and beyond), with rollouts to thousands, even tens of thousands of users

• Built for European enterprises: 25+ languages, EU hosting, GDPR compliance, ISO 27001

• A 30-person team where how you build the European playbook becomes the team’s way of working

• Alan health insurance, 50% of public transport, Swile card, breakfast and snacks, summer and winter offsites, monthly team party