Team description
As part of the tech team, you will join a crew of experts working on building the best product possible using the latest technologies and without compromise on the code legacy.

Our stack is: Ruby on Rails 6 with Vue.js, GraphQL/Apollo.

Follow this link to learn about our Stack: https://stackshare.io/livestorm

Missions
Within the chapter SE composed of a Support Engineer and an Engineering Manager, in an agile environment, you’ll work closely inside a tribe with our engineering and product teams to ensure a high-quality user experience across our platform. In this Support Engineer position you will be responsible for:

• Perform a rigorous investigation, qualification, and prioritization of issues to identify and solve problems with most technical cases
• Prioritization of bugs for developers for upcoming sprint and follow-up on the progress
• Follow the product development of a new feature from the beginning to the release
• Performing the QA of bug fixes related to your tribe and attributed to you
• Create and maintain internal documentation to transfer knowledge
• Drive the team’s continuous improvement of processes and tools.

For this Senior Support Engineer (L3) role, we are looking for someone with the following experience:

• Bachelor’s degree in Computer Science or similar technical field of study
• 5+ years of experience working in a technical support role (L3)
• Strong technical and troubleshooting skills
• Understanding a dynamic programming language and database concepts
• Communication skills & Team spirit
• Autonomous, well-organized, rigorous, and analytical
• Have a product and technical mindset
• Professional English is mandatory

Moreover, we are looking for someone who can work in the Central European timezone (we accept a time difference of 2 hours maximum).