Customer Success Manager - EMEA Livestorm

CDI

Málaga

Télétravail total

Salaire : non spécifié

il y a plus de 4 ans

Votre nouvelle entreprise

85 collaborateurs

IT / Digital

SaaS / Cloud Services

Âge moyen : 34

Créée en 2016

56%

44%

Join the Future of Video Engagement

We are looking for talented individuals, passionate about innovation and eager to contribute to our long-term success!

About Livestorm

Founded in 2016, Livestorm allows companies to organize powerful online meetings, webinars, and virtual events from start to finish. Our web-based platform combines all the tools your team needs to create engaging video experiences, and promote, host, and analyze online events, all in one place.

Livestorm is built for ease of use. We serve companies of all sizes, particularly in finance and healthcare. Brands like Payfit, Brevo, Spendesk, IAOM-US, and Jobber trust Livestorm for their webinars, product demos, and customer training.

Vos missions au quotidien

Livestorm’s CSM Team is a group of dynamic and client driven professionals who play a key role in the onboarding and retention of Livestorm’s Enterprise accounts.

As we continue to establish ourselves as a market leader in the video communication market and building long term partnerships with our clients, we are looking to expand our Team and bring on an experienced customer success professional who will be in charge of onboarding, retaining and nurturing our customer portfolio. We work alongside the Account Management Team to drive adoption and user engagement and account growth.

You will report to our CSM Team Lead and Senior CSM Manager, and will closely collaborate with all our Teams (Marketing, Sales, Customer Care, Product and Finance) to drive maximum value and success with existing customers.

While Livestorm has headquarters in Paris, we are a remote-first company. As a matter of fact, Stormies are located between France, Germany, Greece, Mauritius, Spain, USA,... so we are looking for the best talent, no matter where you live.

Missions:

In this role, you will be responsible for:

Building relationships with Livestorm's customers ensuring revenue growth and customer retention
Being the point of contact and trusted partner for the clients
Being in charge of customer onboarding and ensuring product adoption
Improving customer retention, ensuring customer renewal and reducing churn
Conducting regular quarterly business reviews with client to build long term partnerships
Owning your portfolio and using a data-driven approach to forecast and executing on your account plan strategies
Partnering with the Sales and Customer Care Teams to ensure an exceptional customer experience
Partnering with the Product Team to provide detailed and actionable feedback to the Team
Working closely with the Account Managers to manager your customer portfolio, understanding their KPIs and challenges
Working with the Department Head to execute and improve the success strategy

Ce que l’on cherche

For this Customer Success Manager - SaaS Specialist, we are looking for someone with the following experience:

2+ years of experience in Customer Success, Consulting or any other client-facing role
French and English languages are required
Experience in SaaS / tech industry
Willing to get your hands dirty and dig into the details
Excellent organizational and communication skills
Experience with a technical product or with webinars is a big plus
Excellent customer service and problem-solving skills
Flexible and agile in adapting to quick changes in a startup environment
The ability to work individually and collaborate within a team environment to achieve set goals: you are a team-player.
Exceptional verbal and written communications skills
Exceptional client expectations management skills
Love putting the customer at the center of your day
Your key assets: Self-motivation, Strong work ethic and Ownership

Moreover, we are looking for someone who can work in the Paris timezone (we accept a time difference of 2 hours maximum)

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