Solution Architect Insider
AI-native omnichannel customer engagement platform.
CDI
Paris
Télétravail : non spécifié
Salaire : non spécifié
> 5 ans
Communication
Aptitude à résoudre les problèmes
jQuery
XML
Affinity
+1
Votre nouvelle entreprise
1552 collaborateurs
Big Data
Media
L'avis de Welcome
There are many companies in the marketing industry claiming that they provide multichannel digital marketing tools. In most cases customer data sits in silos, thus, those companies are unable to provide clients with multichannel tools that maximise their marketing ROI. Insider is setting out to change this by using AI to connect customer data across channels and systems, improving the customer engagement experience for its clients as well as their customers. Unlike its larger competitors in this space such as Salesforce, Insider's AI-based technology is able to integrate data from a wide range of marketing channels both online and offline. This allows its clients to better coordinate marketing campaigns across different channels and make more accurate predictions about customer behaviour. Insider counts over 1,200 leading brands among its clients, including L'Oreal, Virgin, Santander, Singapore Airlines, Samsung and IKEA and has enjoyed substantial funding rounds. The unicorn company has focused on accelerating its growth through strategic mergers and acquisitions (recently acquiring MindBehind) while expanding its partnerships.
Vos missions au quotidien
- Proactively engage with and reache out to customer technical decision-makers and influencers. Utilizy information on customer business, industry, needs, competitive landscape, and key priorities to support the customer’s digital transformation
- Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments
- Drive pilots, proofs of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact
- Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions
- Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and route non-technical issues for removal by appropriate parties
- Proactively engage with product and support teams (e.g., engineering) to remediate blockers by conveying impact
- Leverage best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions that drive impact for the customer
Ce que l’on cherche
- You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs, or Programming
- Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring the successful implementation of customer projects
- Strong communication skills in English and French
- Bachelor’s degree in Computer Science or a related field
- Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management
- Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications
- Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, database technologies
- Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts