The role :

A 15-month temporary contract, starting in January.

Based in Paris 17th.

The CRM & Retail Project Manager Europe will be part of the D2C & Data Europe project team to be the main point of contact for the retail missions in Europe.

He/she will follow the implementation of retail projects with a CRM point of view and develop strategies across Europe with the objective of growing qualitative client recruitment and powerful and personalized loyalty scenarios in coordination with the Retail and CRM Managers.

This role will establish close relationships with local CRM and retail teams, IT, regional and international CRM teams and data representatives.

What you’ll do :

Coordinate and communicate about retail topics:

• Develop an in-depth understanding of market needs and priorities in order to implement and/or develop retail projects
• Coordinate with the retail project team and ensure prioritization of developments and respect of the timelines
• Lead regional communication to ensure stakeholders are well informed regarding priorities and roadmaps
• Follow up on retail technical integration projects with CRM tools

Deploy strategic retail projects with a CRM vision:

• Be the European business lead for projects related to retail solutions in coordination with the IT, international and local stakeholders
• Execute business testing and guarantee the quality of the delivery
• Proactively suggest improvements and action plans
• Work together with the CRM and e-commerce teams to enhance the omnichannel vision of our customers

Leverage retail projects

• Assist local retail teams to empower them in their day-to-day activities
• Collaborate with local teams to teach them how to make the best use of the data collected via retail tools to build a 360 ° communication and customer view
• Monitor customer and sales KPIs to make sure targets are met
• Be responsible for GDPR compliance on retail tools
• Organize the sharing of CRM and retail "best practices" at European level
• Support the adoption of retail tools in the markets via webinars, training and explanatory videos

The current CRM and retail infrastructure are the following:

• CRM databases: Stibo
• Campaign management tool: Adobe Campaign
• POS: Cegid Y2 / MPOS
• Clienteling app: C-link
• Booking tool & Live consultation : Booxi & Bambuser
• E-gift cards : SVS

Description du profil :

You are :

• Passionate about customer satisfaction, with a strong ability to understand customer expectations and business needs.
• Well-organized, with strong project management skills, great attention to detail, and the ability to multitask and prioritize effectively.
• An excellent communicator, able to build strong relationships and deliver clear, impactful presentations.
• Flexible and adaptable, comfortable switching between strategic and operational topics in a fast-paced, evolving environment.
• Comfortable working in an international and dynamic environment, with a strong interest in retail, digital innovation, data, and new technologies.

You have :

• A Master’s degree from a Business or Engineering School.
• At least 4 years of experience in retail, clienteling, and CRM project management, with a strong business focus.
• Solid project management methodologies and a good understanding of the retail environment and its business challenges.
• An advanced understanding of retail and digital trends, as well as a strong appetite for data and new technologies.
• Experience with retail and clienteling tools; knowledge of CRM tools and JIRA would be a plus.
• Excellent written and verbal communication skills in both French and English. A third language would be an asset.

• Over 70 years of expertise in beauty and spa, with our Clarins and myBlend brands
• A caring and inclusive company culture: at Clarins, we believe our people are at the heart of our success. Discover our values and working environment on our Welcome to the Jungle page
• An attractive compensation package, including profit-sharing and incentive schemes
• Benefits: health insurance, pension plan, transportation, sports & culture, Works Council (CSE), product allocation, company restaurant, etc.
• Development opportunities and a rich training offer, including unlimited access to our Digital Learning platform
• A flexible working environment, with up to 1/2 days of remote work per week (after 4 months’ seniority)