Artists Support & Success Internship (Jan June 2027) Groover
Music promotion platform for independent artists and professionals.
Stage
Paris
Télétravail fréquent
700 à 900 € par mois
Les compétences que l’on cherche
Travail d'équipe
Empathie
Aptitude à résoudre les problèmes
Votre nouvelle entreprise
24 collaborateurs
Music
Âge moyen : 26
Créée en 2018
At Groover, we are offering a new and innovative way to promote music that is highly effective and transparent for artists and for music professionals.
On the platform, artists send their music to media outlets, labels, and influencers for coverage, and get back high-quality feedback — guaranteed. By analyzing the feedback and opportunities offered by curators and music professionals, we detect top rising talents and act as a genuine accelerator for their success by connecting them to bigger partners and providing additional services.
Groover has built a community of 900,000 independent artists subscribed to its platform in more than 186 different countries. Over 10M feedback were made on tracks from Groover’s vetted community of 4,000 music curators and professionals. We are a global team of 30 people across business, product & tech.
🎵Our mission: Empowering all independent artists get their music heard and accelerate their careers globally.
🔭Our vision: Groover is the global go-to platform for independent artists for all their promotional needs and artist services.
⇒ Our values are : 🧡 Care 📢 Feedback 🎸 Passion 🚀 Results
Vos missions au quotidien
Join our team at Groover and help us deliver top-tier support to artists worldwide! We can be flexible with the schedule.
Missions
Your main role at Groover is ensuring that artists receive the help they need and maintaining high support standards.
Responding to customer support queries from artists, providing them with helpful, empathetic assistance
Troubleshooting issues and identifying solutions in a timely manner
Working closely with the rest of the support team to ensure a smooth workflow
Engaging with artists and addressing their concerns, while understanding their needs and providing clear explanations
Assisting with various tasks as needed, including documenting common issues or feedback
Contributing to improving our AI agent, support workflows and FAQ
You will also work on success related topics with your team to drive activation, retention and referral.
Working on filtering NPS survey replies and reporting
Preparing marketing emails and campaigns to our users
Participating in the referral and reputation strategy and developing the program
Contributing to general activation and retention processes
Ce que l’on cherche
Adaptable [Must Have]
Problem solver [Must Have]
Fast learner [Must Have]
Good writing skills [Must Have]
Empathetic and caring [Must Have]
Good level of English and French [Must Have]
Experience in customer support [Nice to Have]
Someone who is passionate about customer service and the music industry.
Avantages
Nos étapes de recrutement
Ops Interview with Emma, Customer Success Lead
Home challenge
Fit Interview with Dorian, cofounder and Chief Business & Music Officer
