Gorgias

Gorgias

  • SaaS / Cloud Services
  • San Francisco, Belgrade, Charlotte, Paris
  • Voir le site

After she graduated from HEC Paris in 2018, Axelle joined Gorgias as an intern and then converted into a full time position. Initially hired in Growth Marketing, her interest for data flows and automation grew quickly and that’s how she progressively created her own position in Growth Operations: learning coding languages quickly and applying her analytical skills to support all the growth teams in the company.

Originally from Canada, Gleb moved to Paris in 2019 and immersed himself in the local startup scene at the Station F incubator. He later joined Gorgias to help build self-service features that empower customers when they wish to track their online orders.

Présentation

Meet Gorgias, the customer service platform that’s designed for eCommerce merchants, and built to provide an amazing experience to shoppers. Our product empowers merchants to manage all their customer service in one place support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.

Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their eCommerce needs, and, of course, our lightning-fast customer service response times. We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.

Join our team for the opportunity to: 👩🏼‍💻Work with smart, passionate people every day 💪 Get extreme ownership over your work and results 🧠 Be treated like the expert you are

Ce qu'ils recherchent

Why join us? 🚀 We're among the fastest-growing startups in the eCommerce ecosystem 🦄 We've built an extremely efficient go-to-market engine 🥇 Work with a talented team you'll learn a lot from 🙏 Join a company where automation and good & clean data are core beliefs shared by all 🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

Bon à savoir

Their Values at Gorgias:

  • Always put our customers first
  • Strive for excellence
  • Be 100% honest
  • Take extreme ownership
  • Maximize your impact

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