International Account Manager - CDI (F/M/X) Fairly Made

Fairly Made

Fairly Made helps fashion brands trace and measure the environmental impact of their products. Our platform lets them collect supplier data, calculate the real impact of each product reference, and meet their regulatory obligations, from AGEC to environmental cost labeling.

Our clients don’t buy a tool from us: they buy their ability to prove what they claim. That’s exactly what the Care team does.

The Care team is split into two scopes: CSMs, who own the post-sale client relationship (adoption, delivered value, renewal), and AMs, who drive commercial expansion by regional market. Both scopes work in tandem on identified opportunities.

The role

You own a regional market of Fairly Made’s existing accounts. You read the dynamics of your territory, spot where adoption and value already delivered create room to grow, and turn those signals into upsell and cross-sell opportunities — working hand in hand with the Customer Success Manager who owns the account relationship. You’re not a commercial support function to the CSM: you bring a market-level view they can’t have alone, and together you maximize what each account can become.

Read and activate your regional market

• Develop deep understanding of the dynamics, players, and challenges of your territory

• Spot trends and signals that create expansion opportunities on the existing client base

• Prioritize high-growth-potential accounts by combining market insight with product adoption signals

• Build and maintain relationships with key stakeholders across your territory

Identify and structure expansion opportunities

• Analyze product adoption and usage signals to detect upsell and cross-sell opportunities

• Qualify opportunities and build the associated value proposition

• Define your approach in coordination with the account’s Customer Success Manager

• Spot opportunities to extend scope: new modules, new use cases, new stakeholders

Lead commercial conversations

• Present and defend expansion proposals to client stakeholders

• Drive commercial negotiations through to close

• Formalize contractual agreements for scope extensions

Manage your expansion pipeline

• Keep a clear, prioritized, up-to-date pipeline in the CRM

• Ensure the reliability of your expansion forecast

• Track conversion rates and identify levers for improvement

Work in tandem with Customer Success Managers

• Bring the market view where the CSM brings account depth — two complementary lenses, not a dependency

• Co-build approach strategies on high-potential accounts

• Ensure smooth coordination between adoption, renewal, and expansion

• Share field insights with internal teams (Product, CSM, Team Leads)