Alternance - Cultural Care Au Pair - Customer Success - Paris EF Education First

Cultural Care Au Pair is looking for an Customer Success Coordinator in Alternance (3 weeks at work / 1 week at school) based in our Paris office to help us meet our goal to be the largest and most trusted au pair program in the world.

Our cultural exchange program builds global families by bringing together au pairs with American host families—providing meaningful childcare for families, an unforgettable year in the U.S.A. for au pairs, and a culturally enriching experience for both parties.

Would you like to make a difference during your internship?

We are seeking an ambitious, organized person with a positive attitude who wants to combine their problem-solving and multi-tasking skills to set our au pairs on the path to a successful, life changing year in the USA.

This full-time (35 hours/week) alternance will pay 4.35€/hour. We are looking for someone to begin ASAP for 12 months and/or upto 24 months.

What you’ll do:

·       You will support our Customer Success Team, and work with our au pairs as they prepare to depart for their au pair experience. Tasks can include:

o   Speaking with customers on the phone to support au pairs through the process of selecting their host family.

o   Reviewing submitted customer documents to ensure every customer is compliant with the US State Department regulations.

o   Helping the team reach their goals of matching au pairs with host families and meeting compliance document deadlines.

o   Using your customer service skills to sometimes have difficult conversations about sensitive or challenging situations for our au pairs.

This is what we offer you:

·       Work in an international and varied atmosphere with flat hierarchies

·       Gain insight into the various tasks in the area of Customer Success and also take on your own projects

·       Take part in coaching and joint training sessions with colleagues from all over the world

·       Enjoy office events such as our summer party, after-work get-togethers and team outings

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Preferred experience

Who you are:

·       You are a curious person with a growth mindset and have a great passion for cultural exchange programs

·       You are well-organized and detail-oriented with good time management

·       You believe nothing is impossible, don’t shy away from a challenge and love to find solutions

·       You have amazing communication and customer service skills and know-how to balance empathy and assertiveness.

·       You love being a part of a supportive team that has fun while hitting goals

·       You speak French and English fluently