As an Account Manager Assistant, you will play a key role in the operational execution and continuous improvement of circular economy across Europe.

You will work at the intersection of Sales, Operations, Quality, Data, and Product teams, ensuring that circular programs run smoothly from end to end.

Your main mission is to coordinate internal stakeholders, monitor performance, and continuously improve processes and device flows.

This role is ideal for someone who enjoys operational project management, cross-team coordination, data analysis, and process optimization.

1. Operational management of circular programs

• Assist in the management and monitoring of circular electronics programs across European clients.

• Understand program requirements and contribute to structuring device flows accordingly.

• Oversee the lifecycle of devices within the program: operational execution, account follow-up, performance monitoring, and reporting.

• Ensure that operational KPIs are monitored and that program performance meets customer expectations.

2. Coordination with internal teams

• Collaborate closely with Sales, Operations, Quality, Data and Finance teams to ensure smooth execution of programs.

• Monitor operational steps including reception, testing, grading, packaging, and logistics planning.

• Ensure alignment between customer expectations and operational execution.

• Support the management of supplier reconciliations and credit notes when operational discrepancies occur.

• Maintain clear communication across teams to ensure program transparency and efficiency.

3. Performance Monitoring & Reporting

• Track operational performance indicators such as delivery timelines, quality rates, completion levels, and non-conformities.

• Prepare regular reports and analyses on program performance.

• Identify operational bottlenecks and propose improvements.

• Contribute to scaling and industrializing circular processes across programs.

Education:

• Bachelor’s or Master’s degree in Engineering, Supply Chain, Business Administration, Operations Management, or Data-related fields.

• Academic backgrounds combining analytical thinking and operational rigor are highly valued.

Background:

• Previous experience in retail, telecom, logistics, marketplaces, or circular economy environments is a plus.

• Experience in startup or scale-up environments is appreciated

Skills:

• Project Coordination: ability to manage multiple stakeholders, track timelines, and ensure delivery across complex operational workflows.

• Operational Rigor: strong attention to detail and ability to structure and improve operational processes.

• Analytical Skills: comfortable working with structured data (Excel, Google Sheets, BI and data visualization tools).

• Communication: clear and proactive communication with cross-functional teams and external partners.

• Languages: fluent in French and English. Additional European languages are a plus.

Mindset:

• Ownership: Treats each program as a project they own end-to-end, accountable for outcomes.

• Curiosity & Adaptability: interested in understanding operational systems and continuously improving them.

• Team Spirit: comfortable collaborating across teams and building trust with partners.

• Impact-Driven: motivated by Dipli’s mission to scale circular electronics and reduce environmental impact.

• Growth-Oriented: seeks continuous improvement and values learning from feedback.

Hiring Process

1. Fit call – 30 min

2. Follow-up call – 45 min

3. On-site interview at Dipli – 1h00