Partner Onboarding Specialist Deliveroo

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Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Job Summary, Basic Purpose of the Role

The KYC/KYB Partner Onboarding Specialist is responsible for the end-to-end Know Your Customer / Know Your Business verification of retail partners in France, with a focus on large supermarket and grocery groups extending into non-food ranges. The role collects, reviews and validates corporate and identity documentation (contracts, KBIS or RNE registration extracts, powers of attorney, ultimate beneficial owners), makes sure each file is complete and compliant, and follows each partner through to final activation. The role works in close pairing with the Account Managers in charge of each brand, and with the compliance teams of the group. Success in this position requires deep knowledge of French company structures, rigorous attention to detail, a strong sense of compliance, and the ability to manage a high volume of files in a fast-paced environment.

Key Tasks and Responsibilities

• Performing KYC (individual) and KYB (business) verification for a portfolio of partners and stores, in line with internal policies and AML/CFT regulatory requirements.
• Collecting missing documents by contacting partners and franchisees, following the contact rules defined with each brand's Account Manager and Sales.
• Coordinating daily with Account Managers and Sales on priorities, partner communication and escalations; reporting progress and blockers to the KYC/KYB lead.
• Reviewing company documentation for completeness, validity and consistency: contracts, KBIS or RNE (INPI) registration extracts, identity documents, proof of bank details, and powers of attorney (POA).
• Identifying legal representatives and Ultimate Beneficial Owners (UBO), including multi-layered ownership structures, and applying the relevant rules.
• Contributing to the redaction of partners’ contracts,
• Preparing and launching bulk contract generation for signature, ensuring the correct templates, signatories and email addresses are used.
• Keeping Salesforce accurate and up to date, and flagging any data discrepancies
• Maintaining trackers and dashboards in Google Sheets and Google Drive so that every validation is fully traceable and audit-ready.
• Identifying and escalating compliance risks, inconsistencies or missing information to the relevant stakeholders.
• Contributing to process improvement, templates, documentation and automation initiatives, and supporting audit-related requests when required.

Qualifications

• Minimum of 2 years of hands-on experience in KYC/KYB, onboarding or compliance, ideally in a banking, payment, financial services or legal environment.
• Expert knowledge of French company structures and legal forms (SAS, SARL, SA, SCI, holdings, franchise and group structures), including forms of legal representation.
• Proven ability to read and analyse KBIS and RNE extracts, shareholder structures and powers of attorney, and to identify legal representatives and beneficial owners.
• Solid understanding of AML/CFT regulation and customer due diligence requirements (e.g. AMLD, PSD2); a legal background (business law, banking law or compliance) is a strong advantage.
• Strong command of Salesforce (or an equivalent CRM) for data entry, record maintenance and reporting.
• Strong command of Google Workspace (Sheets, Drive, Docs, Gmail), including advanced spreadsheet use for tracking and data checks.
• Fluent in French and professional proficiency in English; excellent oral and written communication with partners.
• Very strong attention to detail, with a high degree of accuracy, reliability and accountability in a regulated process.
• Excellent organizational and time management skills, with the ability to prioritize and track a large volume of files in parallel.
• Ability to work independently, to escalate the right cases at the right time, and to collaborate effectively with sales and cross-functional teams.
• Strong interpersonal skills, tact and diplomacy when dealing with large retail groups and franchisees.
• Experience in merchant or partner onboarding, retail or large-group environments, or portfolio re-papering projects is an advantage.
• Interest in process automation and AI-assisted tools is an advantage.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!

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