About the Role

We’re looking for a Digital Learning & AI Coaching Program Manager to lead the design, implementation, and scaling of our AI-powered coaching solutions with clients.

This role sits at the intersection of learning design, client success, and product.

You will not only ensure successful deployments, you will shape how our AI Coach and Role Play solutions create real business impact inside organizations.

You will act as a bridge between client needs, learning design, and our product capabilities, ensuring our solutions are fully aligned with business objectives and adopted at scale.

Key Responsibilities

1. AI Coaching & Role-Play Deployment

• Lead the implementation of Coachello’s AI Coach and Role Play solutions across client organizations

• Pilot new programs, test use cases, and iterate based on feedback

• Configure and tailor the experience (scenarios, programs, journeys) to each client’s context

• Ensure smooth rollout across platforms (Teams, Slack, LMS…)

2. Learning Design & Program Creation

• Design digital learning journeys combining AI coaching, role-play, and human coaching

• Create high-impact role-play scenarios (feedback, leadership, sales, onboarding, etc.)

• Structure programs aligned with:

  • leadership frameworks

  • competency models

  • transformation priorities

• Translate business challenges into engaging, actionable learning experiences

3. Client Partnership & Business Alignment

• Work closely with HR, L&D, and business leaders to:

  • understand their challenges

  • define use cases

  • align programs with strategic priorities

• Act as a trusted advisor on how to integrate AI coaching into their learning ecosystem

• Ensure programs drive measurable outcomes (performance, behavior change, internal mobility…)

👉 As a CSM typically ensures adoption and value realization , your role goes one step further: designing the value itself through learning experiences

4. Pilot, Measure, Iterate

• Run pilot programs and scale what works

• Track engagement, usage, and impact

• Identify friction points and continuously improve programs

• Build data-driven recommendations for clients

5. Product & Tech Collaboration

• Work closely with Product & Tech teams to:

  • translate client needs into product improvements

  • test new features and use cases

  • co-build new capabilities (AI behaviors, role-play formats, learning flows)

• Act as the voice of learning design inside product decisions

6. Enablement & Adoption

• Train clients and internal stakeholders on:

  • AI coaching best practices

  • role-play usage

  • program deployment strategies

• Create enablement materials:

  • playbooks

  • learning guides

  • demo scenarios

Who You Are

• Native French speaker with strong business English or Native English with solid Frencg

• 3–7 years experience in:

  • Digital Learning / Learning Design / Instructional Design

  • or Customer Success in a learning / SaaS environment

• Strong understanding of:

  • L&D strategies

  • leadership development

  • digital learning ecosystems (LMS, blended learning…)

• Ability to translate business needs into learning solutions

• Comfortable working with AI-driven products and experimentation

• Strong project management and stakeholder management skills

We like to keep things simple, transparent, and human. Here’s what you can expect:

• 📞 Intro Call (30 min)
  A first conversation with one of our founders to get to know each other, understand your motivations, and share more about Coachello’s mission and culture.

• 👥 Second Interview (45 min)
  A follow-up conversation with another founder to dive deeper into your experience, your approach to customer success, and how you see yourself growing with us.

• 🎯 Case Study (1 hour)
  You’ll receive a short case study to prepare and present. It’s designed to simulate real-life situations you might face in the role, and to let us see how you think, prioritize, and communicate.

• 🍽️ Team Lunch (Informal)
  A casual lunch with part of the team — to get to know each other better, see if there’s a natural cultural fit, and give you a feel for the Coachello vibe.

• 🎉 Reference Check & Offer
  If all goes well, we’ll move quickly to make you an offer and welcome you aboard!