Business Operations Internship

Arlettie is offering a cross-functional Business Operations Internship providing practical exposure to the luxury fashion and private sales industry.

Unlike a traditional single-department internship, this placement offers a 360° view of the business. The intern will work across multiple teams, gaining hands-on experience and an understanding of how different functions contribute to business performance.

Rotations include Business Development, Business Operations, Human Resources, Account Management & Brand Partnerships, Membership & Customer Experience, and Showroom & Retail Operations. Rotation lengths will depend on placement duration and business activity.

1. Business Development

Purpose: Understand how businesses identify growth opportunities and develop commercial relationships.

The intern may gain exposure to:

• Brand and partner research

• Market and competitor analysis

• Identifying commercial opportunities

• Preparing presentations and proposals

• Business development reporting

• Commercial planning meetings

Learning outcome: Develop an understanding of business growth, commercial strategy and relationship development.

2. Business Operations

Purpose: Understand how the London business is managed and how departments work together.

Working alongside the Country Manager, the intern may gain exposure to:

• Day-to-day business management

• Operational and commercial planning

• Business performance and priorities

• Cross-departmental coordination

• Projects and process improvements

• Management meetings

• Business reporting and analysis

• Operational problem-solving and decision-making

Learning outcome: Develop an understanding of business leadership, operational management and organisational decision-making.

3. Human Resources

Purpose: Understand how HR supports employees, managers and organisational objectives.

The intern may support with:

• Recruitment and interviews

• Employee onboarding and inductions

• HR administration

• Training and development

• Employee engagement

• Workforce planning

• Understanding employee relations and employment compliance

Access to confidential employee information will be restricted where appropriate.

Learning outcome: Understand the employee lifecycle and how people management supports business performance.

4. Account Management & Brand Partnerships

Purpose: Understand how Arlettie manages luxury brand relationships and coordinates private sales.

The intern may gain exposure to:

• Planning upcoming brand sales

• Brand administration and requirements

• Cross-departmental coordination

• Client expectations and commercial relationships

• Following a sale from planning through to completion

Learning outcome: Develop an understanding of client relationships, stakeholder communication and commercial project delivery.

5. Membership & Customer Experience

Purpose: Understand how Arlettie develops and engages its member community.

The intern may support with:

• Member acquisition and registration

• Customer communications and enquiries

• Telephone and email engagement

• Membership administration

• Customer engagement and retention

• Understanding customer profiles

• Reviewing membership data

• VIP member engagement where appropriate

• Customer feedback and targeted communications

Learning outcome: Develop an understanding of customer acquisition, retention, data and customer experience.

6. Showroom & Retail Operations

Purpose: Gain practical experience of Arlettie’s core operation and understand how commercial planning translates into a live sale.

The intern will gain exposure to:

• Showroom preparation and sale set-up

• Stock and inventory processes

• Customer service and member experience

• Floor and till operations

• Staffing requirements

• Health & safety and security

• Operational problem-solving

• Sale breakdown and post-sale reviews

The intern will take a hands-on approach and support the team during live sales.

Learning outcome: Understand the requirements of managing a fast-paced retail operation and delivering an excellent customer experience.

Overall Learning Objectives

By the end of the placement, the intern should be able to:

• Understand how key business functions work together

• Understand commercial strategy and operational delivery

• Communicate with internal and external stakeholders

• Understand basic commercial performance measures

• Apply business theory in a practical environment

• Conduct research and analyse information

• Contribute to projects and business improvements

• Understand customer acquisition and retention

• Understand the fundamentals of people management

• Demonstrate organisation and time management

• Develop confidence within a professional environment