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Technical Solutions Engineer (NDO) Arista
Data-driven cloud networking solutions.
CDI
Denver
Télétravail total
71K à 137K $ par an
> 1 an
Les compétences que l’on cherche
Communication
Collaboration et travail d'équipe
Pensée analytique
ESXi
Postman
+20
Votre nouvelle entreprise
5127 collaborateurs
Software
Artificial Intelligence / Machine Learning
Big Data
L'avis de Welcome
Arista is a supplier of cloud networking solutions, addressing the needs of internet companies, cloud service providers, and enterprises. While the business is not tied to a crowd of large customers, companies are nonetheless attracted to its CloudVision Software - which has the potential to save them a significant amount of money. The company's growth so far has led to it being seen as a rising star in the computer networking industry. It competes directly with digital giant Cisco, but despite this boasts impressive revenue growth. In fact, Arista has been vocal with its confidence that it can continue to grow at a rapid pace, as it further develops its offering for the networking market.
Vos missions au quotidien
- We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions
- A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations
- We drive the success of our customers through passion and teamwork and via ensuring quick response times
- You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions
- You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams
- The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction
- Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development - both in diagnosing problems as well as communicating them in multiple technical contexts
- Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS)
- Respond to customer product inquiries via telephone or email
- Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries
- Troubleshoot problems with hardware/software applications and recommend corrective action
- Recreate customer network issues in a dedicated lab environment (as needed)
- Document customer communication and recurring technical issues to support product quality programs and product development
- Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities
Benefits
- Regular ”Snack Bash” Social Events with food and drinks!
- Biweekly Wellness webinars plus regular Wellness Week events focused on physical, mental, spiritual and financial wellness as well as career development and social activities
- Arista Gives Back: Employee Engagement Giving Drives and Volunteer events
- Medical, Dental & Vision Plan Coverage
- Life Insurance, AD&D, STD & LTD
- Flex Spending Accounts
- Employee Assistance Programs
- PTO & Paid holidays
- 401k Plan
- On-site Gym & Showers
- Secured Bike Lockers
- Secured Bike Lockers
- Flexible hours
- Employee Assistance Benefits that include mental health and backup child and elder care support
- Discounted lunches through WeBox for HQ employees
- Family planning benefits
Ce que l’on cherche
- As we are continually releasing new features and products, a high aptitude for both learning and teaching are required
- The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case
- A strong analytical mind is required, as is the ability to triage
- Thus, excellent written and verbal communication skills are a must, as is a collaborative approach
- Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC, curl/Postman/requests etc.), scripting (Python, Bash), Containers (Kubernetes, Docker), Linux, Ansible, KVM
- Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired
- Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies
- Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc)
- General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.)
- Git (branches, commits, etc), GitHub/GitLab
- Overlay platforms VMWare NSX, Cisco ACI
- Terraform ; Public clouds (AWS, Azure, GCP)
- Arista Validated Design
- Familiarity with any or some of the following is a plus
- Golang ; Prometheus/Grafana ; SSO (OIDC and SAML)