Customer success manager Canada (Montréal) Arenametrix

Plateforme CRM data pour le sport, la culture et les loisirs.

VIE

Montreal

Télétravail occasionnel

2K à 4K € par mois

> 1 an

Bac +5

il y a 3 mois

Les compétences que l’on cherche

Prospection commerciale

Communication

Collaboration et travail d'équipe

Actively

Excel

Votre nouvelle entreprise

50 collaborateurs

Software

SaaS / Cloud Services

Âge moyen : 28

Créée en 2013

55%

45%

Passionnés de sport et de culture Ludovic Bordes et Kevin Vitoz ont fondé Arenametrix en 2013 avec la volonté de redonner la souveraineté de leurs données clients aux acteurs du monde du sport professionnel, de la culture et des loisirs.

Cette idée se concrétise par la création d’une plateforme data CRM centralisant les données contacts des acteurs du monde du divertissement. Dédiée à l’analyse des comportements de visite et équipée d’un module de campagnes omnicanales permettant de communiquer de façon ciblée, la plateforme Arenametrix répond aux enjeux d’engagement et de fidélisation des publics passés, ainsi que d’acquisition de nouveaux.

Vos missions au quotidien

ARENAMETRIX is a B2B SaaS startup, founded in 2013 by a team of three data science experts, that serves cultural and sports organizations.

We aim to support the entertainment industry in its digital transformation by providing cutting-edge tools tailored to the unique business of selling experiences!

Our clients use the Arenametrix Customer Data Platform to leverage their current data and grow their future audiences.

As the first comprehensive solution for automatic data centralization (ticketing, cashless payments, online store, etc.), Arenametrix enables detailed audience analysis and the implementation of innovative marketing strategies. Our state-of-the-art solution and the day-to-day support our clients receive from our team of dedicated experts position us as the leader in the French market.

We’re a team of passionate professionals eager to welcome new members who share our strong, unwavering values: excellence, transparency, and autonomy!

As we’re in the midst of rapid growth, we’re creating this position to strengthen our development and client support in the sports and cultural sector.

Your Responsibilities

By joining us, you’ll contribute to the growth and expansion of our solution within the North American sports and cultural industry by taking charge of management and development in this vertical.

Customer Satisfaction and Upselling

Thoroughly assess projects with various stakeholders and propose the solutions best suited to their needs, to better meet their expectations.
Implement and refine the customer journey process through its various phases: onboarding, delivery, certification, and upselling.
Provide daily reporting via HubSpot
Develop an upselling strategy to ensure the Arenametrix project becomes a long-term fixture for the client

Customer Base Development

Actively prospect by phone and schedule in-person meetings, leveraging an inbound marketing strategy
Engage with and build relationships with these prospects, meeting with them alongside the existing sales team to launch new partnerships
Structure and lead continuous improvement projects within the Sales division
Leverage your experience to help the team excel

Performance Marketing

Highlight the work done with your clients by writing use cases
Identify opportunities to create diverse content in terms of angle and format: articles, white papers, educational videos, videos of our tool, GIFs, documents generated by our tool, newsletters, etc.
Showcase your data marketing expertise in the sports sector through conferences on the topic organized by Arenametrix or externally
Collaborate with members of the product, marketing, and sales teams to optimize the effectiveness of the content strategy
Promote Arenametrix’s brand image at events and trade shows

Ce que l’on cherche

Qualifications

You hold a Master’s degree (e.g., from a business school).
You have prior experience at a B2B SaaS scale-up, particularly in sales and business development
You have excellent written and verbal communication skills
You are bilingual or even a native English speaker
You have a structured mindset: you can explain complex ideas simply, create a clear and comprehensive writing plan, and organize your arguments
You enjoy working with data, handling Excel spreadsheets, and writing complex formulas
You’re not afraid of a challenge; you’re results-oriented and never get discouraged.
You can work independently, aren’t afraid to take on responsibilities, and are motivated by the project.
You’re eager to get involved in a rapidly growing scale-up and have a great experience in Rome as part of a team of passionate people!