Junior Customer Success Manager - DACH AB Tasty

WHO WE ARE

Ready to shape the future of digital optimization as part of a global leader in AI-powered experience solutions?

AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey.

Since 2009, AB Tasty has partnered with 1000+ global brands including Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH. With a strong international presence across Europe, North America, and APAC, and a global team of 400+ talents across the AB Tasty and VWO ecosystem, we are building the future of digital optimization—powered by AI, experimentation, personalization, and data.

Our mission is simple: help brands grow by creating meaningful user experiences that drive business performance.

Joining us means stepping into a dynamic, international environment where innovation, ownership, and impact are not buzzwords—but daily realities.

Our culture is driven by strong values:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team, one dream

We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why at AB Tasty, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us

• Your Journey with Us

• AB Tasty on Welcome to the Jungle

THE TEAM

Team Name & Location: Customer Success team, based in Cologne, with a possible secondary option in Paris for German-speaking candidates.

Team Composition: Customer-facing team supporting a portfolio of around 20 accounts, working closely with experienced Customer Success Managers, as well as internal teams including Product and Analytics, and key account clients.

Role Overview: This is a Junior Customer Success Manager role in a SaaS environment, focused on supporting the management and growth of existing client relationships while developing the skills to help clients achieve their KPIs through the platform.

Tech Stack & Tools: AB Tasty platform, A/B testing and personalization tools, reporting and KPI analysis dashboards, and collaboration with Product and Analytics teams.

Additional Information: Priority location is the Cologne area with 2 days per week in the office; occasional travel within Germany is expected.

YOUR MISSION

• Support the management of a customer portfolio, helping to maximize expansion while minimizing churn.

• Help build and maintain strong, trust-based relationships with key account clients to ensure long-term success and loyalty.

• Support customer engagement, adoption, and performance by assisting with strategic consulting on testing and personalization optimization.

• Assist in leading workshops, CRO meetings, trainings, and technical implementations to enhance customer experience.

• Liaise with internal teams, including Product and Analytics, to provide feedback, share insights, and contribute to product evolution.

• Act as a point of contact for clients, presenting data-driven insights and recommendations to both C-levels and end-users with the support of the wider team.

WHAT YOU'LL BRING

• First professional experience (internship or entry-level) in Customer Success, Account Management, or a client-facing role, ideally in a SaaS environment.

• Strong communication skills and confidence in customer consulting, data analysis, and translating insights into actionable marketing plans.

• Eagerness to learn, proactively drive customer success, foster adoption, and grow into a fully-fledged Customer Success Manager.

If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application!

WHY YOU'LL LOVE IT HERE

• Make a real impact: directly influence our success and be a player in the company's growth

• Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey

• International culture: collaborate with a diverse, global team across 8 countries

• Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility

• Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week

INTERVIEW PROCESS

1. Discovery interview with Faycal, Talent Acquisition .

2. Hiring Manager interview

3. Case study

4. Final meeting