“The keys to success come from developing close relationships with customers, partners and local operational teams. ”
Anne is the Quality, Customer Satisfaction and Performance Director for Thales Avionics. With her teams, she leads a quality department, which is
- Strategic, fully aligned with Thales’ business challenges
- Innovative, in order to grow Thales’ positioning as a leader in its markets
- Talented, with the best profiles to achieve the best results Her #1 priority is to meet the challenges of operational quality and customer satisfaction in close collaboration with the teams in the field.
“What I liked about joining the Quality function was the access to a cross-functional vision of all of the Group's businesses and activities. ”
Aviation is the safest means of transportation! And Hélène is actively working on it as Flight Safety Manager for Thales.
Concretely, what is her job?
She acts to prevent flight accidents while,
- Identifying and anticipating potential security breaches internally
- Collaborating with the BEA (Bureau of Enquiry and Analysis for Civil Aviation Safety) on technical investigations
- And by participating regularly to regulatory groups to improve flight safety with all players in the aerospace industry.
“Quality offers a real possibility to achieve improvement, with an “end-to-end” vision, from the supplier to the end customer. ”
Since 2021, David has held a cross-functional role within the quality function of Thales FLX. He and his team work on 3 axes:
- The reference system
- Airworthiness, i.e. the regulatory aspects of flight safety
- Internal and supplier audits
On a daily basis, together they commit to
- improve customer satisfaction by delivering high quality products
- strengthen competitiveness in collaboration with the operational functions
- develop certifications
“The important thing as a Supplier Quality Leader is to create a win-win relationship with the supplier, to establish a lasting partnership based on trust. ”
Lionel is a Supplier Quality Leader at Thales. Passionate about human relations and quality, he promotes with pleasure and pedagogy a positive and innovative vision about his job.
In his daily working life, he participates in the selection of the best suppliers, their qualification and the monitoring of their deliveries. In regular contact with them, he carries out audits, checks that they correctly solve the quality problems they generate and supports them in the application of industry specific rules or the appropriation of specific methods.
His “guilty” little extra: he did a research thesis in quality!
“he QAM is a critical player in the project lifetime, always on the front line with the customers, and also internally to support the teams.”
Since 2018, Patrice has been working as Quality Assurance Manager (QAM) at Thales. He is in charge of a satellite communication program, which mobilizes more than 250 people internally. At the heart of this project, he facilitates decision-making at each key stage; in
- Analysing project risks,
- Estimating their potential impacts,
- And by providing management with objective insight about customer satisfaction.
“ It is a very rich profession. We have a 360° vision of the company's activities and a fine perception of customer satisfaction: with these elements, I have a specific voice to carry to make Thales progress.”
Cyrille is Quality and Customer Satisfaction Director for Thales's GBU Secure Information and Communication Systems global business. He leads and supports a team of 130 experts and managers around
- Customer satisfaction
- Compliance with our quality commitments
- Quality assurance to control risks and guarantee operational performance
- Continuous improvement and the search for excellence
“Joining the QCS team means putting the customer back at the heart of our decisions and our operational excellence!”
Guillaume joined Thales in 2019 as a Quality Performance Analyst.
His mission: to develop and deploy the Performance Cockpit, a digital tool to measure and visualize the quality performance of the Group's organizations.
With this tool being under construction, he is animating a growing community of 450 users. As a digital native, he is reinforcing a data-centric Quality and Customer Satisfaction culture.
“Being Engineering Quality Director means being at the service of the transformation of engineering teams, and their operational excellence! ”
Within Thales, Maxime is Quality Director in support of the Engineering department.
As a Quality and Customer Satisfaction referent for 26,000 engineers in the Group, he supports them on
- their operational maturity,
- their quality performance,
- and their appropriation of the fundamentals of Quality
On a daily basis, he facilitates exchanges between the QCS and Engineering teams, and their collaboration.
His secret to getting there? his 18-year of operational experience in Group engineering; both in project management and management.
“In a nutshell, I would say that it is a transversal, exciting and very rewarding job ”
In 2021, Stefan became Industrial Quality Manager at Thales further to an international mobility.
In collaboration with his team, he guarantees the quality of the parts purchased from suppliers and of the products delivered to customers.
He works both on the technical (root cause analysis, etc.) and human (change management, quality culture, etc.) aspects of the quality performance of his organisation.
Hedi recently joined Thales to help the teams become more agile as part of a broad digital and organizational transformation. He supports organizations, teams and individuals to become more autonomous, self-organized and to constantly improve in their agile approach.
Previously, he participated in organizational transformations within other large companies.
The people we all rely on to make the world go round – they rely on Thales.
In a world that is increasingly fast moving, unpredictable – and full of opportunities, they come to them with big ambitions: to make life better, to keep us safer.
Combining a unique diversity of expertise, talents and cultures, their architects design and deliver extraordinary high technology solutions. Solutions that make tomorrow possible, today.
From the bottom of the oceans to the depths of space and cyberspace, we help our customers think smarter and act faster - mastering ever greater complexity and every decisive moment along the way.
Whatever it takes.
Thales recruits 70% of engineers, mainly in R&D, industry and client services to maintain the deliveryof systems and platforms as well as the corresponding documentation, but also recruits in the management of bids and projects.
They recruit experienced profiles for example software architects, scrum master for managing agile teams, and experts in A.I, cybersecurity or quantum physics.
Innovation is part of the group’s DNA. They have established InnovLabs on several of their sites and they encourage collaborative work with their teams.
They invest in technologies such as big data, connectivity, A.I, cybersecurity and quantum physics.
The company rankings show that Thales is an attractive company for young people and for their employees.
Benefits to working for a large international company (internal university “Thales Learning Hub”, homeoffice agreements, onsite gym/facilities on certain sites (eg dry cleaners, hairdresser etc).