Technical Service Expert (W/M)

Company description:

Splio is a scale-up in the marketing and digital technology market, headquartered in Paris. The company has over 250 employees and 4 offices across Europe and MEA.

Splio publishes a SaaS marketing platform that integrates CDP and Marketing Automation, as well as all essential CRM features (loyalty, Mobile Wallets), into a single platform powered by AI.

The platform enables CRM teams in retail, e-commerce, FMCG, and Telecoms to communicate and engage with their customers in a personalized manner across all channels (email, SMS, Push Wallet...).

More than 500 retail, e-commerce, FMCG, and Telecom companies across Europe and the MEA use Splio on a daily basis, including Nature et Découvertes, Longchamp, Bazarchic, APC, The Kooples, Fnac-Darty, Micromania, Faguo, Cyrillus, Orange, and Samsung.

The mission. 

As a Technical Service Expert, your main mission will be to monitor data pipelines of 100+ clients to ensure the data quality provided to our predictive platform, as well investigating client facing issues in a fast paced environment.

You will also act as a point of escalation for technical troubleshooting in our Software suits (CDP, Marketing automation, Loyalty, Mobile Wallet) in the standard SLA of the company

Responsabilities & main activities.

• Monitor alerts from our data pipelines on a daily basis and run level 1 and 2 investigations
• Communicate with customers to discuss issues and provide a corrective plan or escalate with data engineers
• Investigate customer facing issues in real time, from exchanging with the customer to providing technical solutions and workarounds.

Skills required. 

• Background 
• Master's degree in Engineering or related technical field
• 3+ year in Technical Service department
• Interpersonal oral and written communication skills, both in French and English

Skills 

• Proficient with SQL, Python scripting and REST API usage
• An understanding of any ETL type system. Experience operating one is a plus.
• A high degree of autonomy

To stand out from the crowd 

• A preferred candidate would have some knowledge of Google Cloud Platform, Airflow, DBT.
• Fluent in Spanish or/and Italian is a plus

Perks & Benefits :

• 🌴 37 days-off (25 paid leaves + 12 Splio days)

• 🛋️ 80% Remote work possible

• 😋 Edenred card that you can use for lunch (8€ per days)

More information:

• Contract type: Full-time.
• Place: Barcelona (SPAIN)