Brevo
Brevo

Customer Experience Representative - French Speaking (Hybrid Remote Policy)

Resumen del puesto
Indefinido
Paris
Salario: No especificado
Unos días en casa
Competencias y conocimientos
Teamwork
Sendinblue
Monday
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Brevo
Brevo

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El puesto

Descripción del puesto

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris. 

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

At Brevo, our mission is to empower our users in growing their online businesses. Our Customer Experience team is instrumental in supporting our users every step of the way. Thus, we are currently looking for a French native speaker to join our team on a Monday-Friday shift.

As a Customer Experience Representative you will :

  • Manage and resolve daily client tickets via email and phone in a timely and professional manner.
  • Ensure that clients’ questions and problems are addressed properly and in a timely manner.
  • Handle challenging customers and escalate complex issues outside of the department when necessary.
  • Report, analyze and resolve system and operational issues that impact clients.
  • Grow client relations and work closely with the tech team to identify bugs.
  • Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
  • Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.
  • Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API.

    • What will contribute to your success :

  • Fluent in French (mandatory).
  • Additional languages are always welcome !
  • Customer-focused with the ability to build strong customer relationships and instill confidence.
  • Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, as well as value highly collaborative teamwork and seamless integration into our supportive framework.
  • Experience in customer experience/success/support.
  • At least a first experience in customer management focused on retention.
  • SaaS experience is a plus! 

    • What we offer:

  • A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context.
  • Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus.
  • Meal vouchers - Swile (12,5 € per day).
  • Excellent private health care, of which 70% is covered by the company.
  • RTT.
  • Bi-annual global company offsite; inter-office trips.
  • Work's council benefits (Leeto).
  • Social and green committees to take care of environmental and social matters.
  • Several services related to prevention, health and personal and professional well-being on Welii platform.
  • Very competitive referral program.
  • Second parent leave: 1 month of fully paid leave.
  • Kids leave: additional time off if your children are sick and need you!
  • English and French classes, and over 155 000 courses available on Udemy.
  • Budget to support your workspace at home.
  • A modern office in a central location with free fruits, drinks & lots of fun activities.
  • Relocation package and visa sponsorship for international talents!
  • Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike.
  • ...and more!

    • Meet us !

  • HR Video call
  • A Case Study to do at home
  • An interview with your future Team Lead and our Senior Team Leader
  • An interview with our Head of Customer Experience

    • Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

    Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

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