Partoo, who are we? 👀

At Partoo, we are passionate about helping local businesses, large companies or SMEs, to attract and retain more customers through the internet.Our mission is to offer an all-in-one platform based on 3 value propositions: be visible, be chosen, and acquire new customers.

Created in 2014, Partoo is:

• 400+ happy employees, 36 different nationalities, offices in Paris and Barcelona 🚀
• Over 200,000 points of sale and happy customers: 5/5 with over 600 Google reviews ⭐️⭐️⭐️⭐️⭐️
• A pleasant work rhythm, sports at lunchtime, team-building activities and a welcoming atmosphere 😍
• The Happy at Work label and the best Glassdoor rating in the ecosystem with 4.9/5 for over 170 ratings ️️️️🏆
• Internal initiatives to promote ecological actions, but also inclusion and diversity, such as the Women@Partoo group 📣
• Values at the heart of our culture: empathy, fun, curiosity, high standards, simplicity and impact 💯

Breaking News :In April 2022, Pulp joined Partoo to become Partoo Food. Always aiming to bring a simple and impactful product, we want to combine the best of the Partoo solution and Pulp, #1 in France for online ordering and payment for restaurants. The goal? To help retailers attract even more customers!

Missions :

As our VP Revenue Operations, you will be managing a team of 10+ people split between our two Business Units, Enterprise & SMBs. Your mission would be to drive this team on the following topics:

• Business Planning: drive a culture of business planning & performance to improve the accuracy of our forecast and build action plans to drive this number.
• Business Performance Reporting & Analysis: build robust reporting framework & cadences as well as a mindset of exploratory analysis to support this culture. Objective: easily challenge business units in order to understand and fill gaps vs. objectives and find levers of optimization.
• Business Partnering: help the current team step up and act as an internal consulting team.
• Business Processes: constantly refine and optimize cross-functional business processes while ensuring a high level of data integrity in order to bring Business Intelligence to the next level.
• Compensation Schemes: maintain and improve when necessary our current incentive framework for all business-related teams to make sure it remains consistent company-wide and helps to retain talents.
• Team Structuration: as we have an ambitious recruitment plan for the next 2-3 years, you will be in charge of accompanying the “Heads” of in building & executing their vision.

In short, you will be the sparring partner of our COO to have Partoo ready to become a Centaur.

Your role being transverse, you will be attached to the Finance & Ops team.

Your team :

You will work closely with 8+ people including:

Thomas: arrived at the end of Q1 2021, he is managing the entire Ops cycle for our SMBs prospects & clients. If at some point you hear strange noises in the office, it’s probably because he is trying to vocally share his electro music.

Fanny: arrived mid-2021, she is currently building up the Enterprise Ops team Fanny likes to implement and optimise processes. She lived in London for 5 years and loves to travel. She will be happy to welcome you in our team.

Your Manager : 

Clément: arrived in July 2018, Clément is now our COO. Initially joining us as a CFO, he quickly got involved into Ops by implementing Salesforce & other core tools. He is now in charge of Growth, Ops & Knowledge/Enablement. A triathlon addict, he does more sports a week than you'll do in a month.

Required profile :

• You have at least 7-8 years of experience with at least one experience in the operational management of a scale-up (VP, C-Level, etc.)
• You have a proven experience of team management and feel very concerned by the personal development of your team members.
• You have a strong business orientation and consider Operations should be acting as a driver of performance.
• You are able to take a step back and look at the big picture but also to dig into very operational subjects to unlock complex situations.
• You are able to manage complex problems involving several teams by breaking them down and educating stakeholders.
• You know when to think about scalability vs. when to act quick and scale later.
• You have impressive analytical & modeling skills, necessary to properly manage the missions described above
• Ideally, you have work in an international SaaS/Tech company.
• You are fluent in French & English

Recruitment process :

1.  Interview with Hugo, Chief People Officer or Clément, COO (30 min)
2.  Interview with Clément, COO (45 min)
3.  Business Case
4. Revue Business Case
5. Interview with Thibault, co-CEO (45 min)
6. Interview with Fanny Head of Ops Enterprise & Antoine Head of Ops SMBs (2x30 min)