As a Customer Success/Care Operations Manager, you will join the Finance & Ops team and report directly to the Head of Revenue Operations.
You will contribute to improve global performance by helping Customer Success & Care teams (50+ people) reach operational excellence.
Your mission, should you choose to accept it, is to support our Head of Revenue Ops on the following topics:
🛠 Tools & Processes
📊 Reporting & Analytics
⚙️ Strategy & Organization
Your role being transverse, you will be attached to the Finance & Ops team. You will work closely with 4+ people:
Thomas: arrived at the end of Q1 2021, he is managing the entire Ops cycle for our SMBs prospects & clients. Thomas will be your teammate, even if you will mainly focus your efforts on Enterprise clients. If at some point you hear strange noises in the office, it’s probably because he is trying to vocally share his electro music.
Clément: arrived in July 2018, Clément is now our COO. Initially joining us as a CFO, he quickly got involved into Ops by implementing Salesloft & other core tools. He is now in charge of Growth, Ops & Knowledge/Enablement. A triathlon addict, he does more sports a week than you'll do in a month.
Your Manager :
Fanny: arrived mid-2021, she is currently taking the lead of the Ops team and will be your direct manager. Fanny likes to implement and optimise processes. She lived in London for 5 years and loves to travel. She will be happy to welcome you in our team.
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