Senior Customer Success Manager H/F
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Qui sont-ils ?
Kameleoon is the only optimization solution offering web, full stack, and feature experimentation capabilities in a single unified platform. It enables product managers, marketers and developers to build exceptional digital experiences and products to maximize engagement and conversion.
With a team of +180 people present in North America and Europe, Kameleoon works with more than 700 companies worldwide that make Kameleoon the top SaaS platform for AI-driven experimentation and personalization. These include leaders in ecommerce and retail, media, travel, automotive or financial services such as Rakuten, Toyota, Moncler and many others.
Meet Jean-Noël, Founder & CTO
Descriptif du poste
As part of strengthening the Kameleoon Consulting team and ensuring our customers are satisfied and successful in deploying and leveraging Kameleoon solutions, we are looking for a talented and experienced Customer Success Manager.
Under the leadership of a Customer Success Team Leader, you will be in charge of the successful retention and expansion of a customer portfolio and contribute as presales consultant to help close new deals, both in France and worldwide (including the possibility to benefit from temporary assignments in North America).
If you are assertive, business-driven, curious and have a track record of delivering high customer satisfaction and success, the Senior Customer Success Manager role at Kameleoon could be the right position for you.
In this role you will…
- Onboard & train new customers on Kameleoon solution and ensure proper tool adoption
- Secure customer renewals by maintaining a high customer health score all along the customer lifecycle
- Act as the main point of contact for your customers and assist them in the use of our solution
- Manage the coordination of delivery projects (A/B test and personalisations implemented by our integrators team)
- Provide CRO and UX improvement consulting advice to your customers
- Provide technology and market insights/trends to your customers
- Contribute to improve our overall anti-churn strategy and internal processes
- Drive the expansion of your customer portfolio through both projects/service and licence/product upsells
- Deliver perfect product demonstrations & presales presentations to our prospects to help our Sales close new deals
- Provide our product team with customer feedback and insights to help prioritize and adapt our roadmap
What are we looking for?
- 3+ years of successful experience as Customer Success Manager for a SaaS solution
- Experience in project management
- Interest in presales is a must (experience in presales is a plus!)
- You have a real interest for technology and are able to comprehend technical topics (though being a technical expert is not a must)
- You are a native French speaker but speak English fluently, both verbally and in writing
- You are excited about the idea of joining a fast-growing and innovative company
In exchange, Kameleoon can provide…
- An international environment, with the opportunity to join our North America team for temporary assignments
- Great offices in the center of Paris (Opera / Chaussée d’Antin) with an amazing terrace
- A young, dynamic, talented and friendly consulting team
- Daily interactions with the Sales, Product, R&D and Marketing teams (which are collocated in the same offices)
- Weekly moments of conviviality with colleagues and regular team-building events
- Health mutual and luncheon vouchers
- Professional development days to learn and grow your career with training and advancement opportunities.
We want to build diverse and talented teams.
If there’s anything we can do to help you help us, please let us know.
1) Interview with the Customer Success Team Leader
2) Interview with the Head of Customer Success & Professional Services
3) Interview with Country manager and CEO