Account Manager, Enterprise DACH (Berlin, Germany)

Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone.

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

• Build trust and relationships with a portfolio of customers.
• Understand their business priorities and current use of Figma to identify new use cases and optimise Figma’s value.
• Retain our existing customer base by building strong relationships and using in-product analytics.
• Analyse internal data to understand customer usage, including risks and opportunities.
• Derive insights, develop strategy, then complete improving customer engagement and product adoption.
• Develop new training materials for workshops as needed to ensure an amazing Figma customer experience.
• Partner closely with product teams to ensure we’re factoring customer feedback in ongoing product development.
• Negotiate annual contracts with top customers, you must be comfortable with up to 25% of travel.

• Minimum 5 years experience of direct client management, ideally in a fast scaling technology driven business.
• Track record of building lasting relationships and simultaneously growing multiple accounts for a wide range of customers.
• A real ambitious mindset and enjoy working in a fast paced environment.
• Consultative approach; ability to navigate complex business needs and requirements.
• Experience partnering with technical collaborators and customers
• Fluency in English and German

• Investing in Figma: The Decade of Design
• How work is changing at Figma
• Figma's next product is a multiplayer whiteboard called FigJam
• Software Design Startup Figma Is Now Worth $10 Billion

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process—idea to design to build—and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.