Customer Support Senior Agent (Italian speaking)

Customer Support Senior Agent (Italian speaking)

  • Paris
  • Indefinido 
    Formación: No especificado
    Experiencia: No especificado

    ¡El puesto ya ha sido cubierto!

    Who are they?

    BlaBlaCar is the world’s leading long-distance carpooling platform – a global, trusted community of 100 million members in 22 countries. BlaBlaCar is creating an entirely new, people-powered, travel network that connects people looking to travel long distances with drivers heading the same way, so they can travel together and share the cost. With the recent integration of a coach bus network, and a commuter service for short-distance carpooling, BlaBlaCar aims to become the go-to marketplace for shared mobility.

    With a dedicated member relations service, a state of the art web and mobile platform, novel insurance solutions and a fast-growing community, BlaBlaCar is making travel social, cost-effective and practical for millions of members. BlaBlaCar is continuously innovating, developing smart-stop and smart-pricing algorithms that dynamically unlock millions of possible local meeting points and, in effect, turn every highway into a major transport line while also allowing for more granular point-to-point service in less accessible areas. By doubling the number of people in cars (from 1,9 to 3,9 people), BlaBlaCar saved 1.6 million tonnes of CO2 in 2018 (the equivalent of traffic in Paris for a year).

    Job description

    About BlaBlaCar

    BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year!)

    We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.

    Your Mission

    One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Customer Support Team at BlaBlaCar is an international, multiple award-winning team that aims at providing assistance to our community and contributes to the great experience of our users. This ensures our members an enriching and trustworthy experience.

    The Customer Support Team is answering questions and requests in different languages, 7 days a week. Our current vision and goal are to increase expertise within our internal team (social media, content, quality assurance…). We are looking for humble, caring, indulgent people; who enjoy working with a dynamic team; are willing to help, find solutions, learn and share their knowledge.

    Your Responsibilities

  • Moderating member profiles and their content (vehicle pictures, trips, etc.)
  • Answering member's messages in a timely manner
  • Providing users with guidance and support through various channels (tickets, chat & Facebook) at high quality level (we offer a 100% response service)
  • Reporting technical problems in the platform
  • Gathering member's feedback and communicating it to the Tech Team
  • Improving the overall member experience
  • Handling complaints and refunds
  • Performing outbound calls on sensitive topics
  • Your Qualifications

  • Previous experiences in customer service - nice to have
  • Excellent communication skills in Italian- (spoken and written)
  • English Communications skills - Advanced
  • Ability to prioritize busy workloads while fairly balance our business and member's needs
  • Strong ability to work on your own  within a specific schedule and tasks, while being dynamic, committed and open to a fast pace and changing environment
  • Familiar with G Suite (Google Drive, Docs, Sheets, etc..) - nice to have
  • Enjoy working as a team-player and sharing and learning from others
  • Nice to have: A prior experience using the service as a driver and/or a passenger
  • What we have to offer

  • 🌎 An international environment with over 45+ nationalities
  • ⚖️ A hybrid, flexible workplace with family-friendly policies
  • 💡 Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
  • 🤝 Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
  • 🌱 A product and a workplace with a strong commitment to sustainability
  • 🧭 Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions
  • To know more, check out our 100 reasons to join BlaBlaCar!

    We offer benefits that have a positive impact on you and our society, just like our product

  • We are flexible - We adapt to your needs:
  • 🏠Full remote possible within your country of employment

    💵Home office financial support for equipment

    🚗Relocation package & visa support

  • We are impactful - We shape our future together:
  • 📈Equity for all program

    🌳Company events like the impact day & coding nights

    💻Learning possibilities through trainings, mentoring, internal development programs, and events.

    🚌Free carpooling and bus rides

  • We care - We care about you and your needs:
  • 👶1 month additional parental leave 100% paid

    🌴25 vacation days per year

    Of course we also cover the basics like transportation, healthcare, meal plan, etc.

    Interested in joining the ride? Here’s what your hiring journey will look like:

  • a 45-min video call with Alessandra, Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions
  • a fully remote exercise to evaluate your Italian written language skills (2 scenarios to answer)
  • 60-min video call with Pierre, Associate Manager to go deep dive into the main missions and possible challenges of the position 
  • a final 30-min video call with Aline, Senior Customer Operations Manager to discuss about the future projects and main challenges within the team
  • BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


    ¿Te interesa esta oferta?

    Compartir la oferta
    Questions and answers about the job