Customer Support Senior Agent (Italian speaking)

BlaBlaCar is the world’s leading long-distance carpooling platform – a global, trusted community of 100 million members in 22 countries. BlaBlaCar is creating an entirely new, people-powered, travel network that connects people looking to travel long distances with drivers heading the same way, so they can travel together and share the cost. With the recent integration of a coach bus network, and a commuter service for short-distance carpooling, BlaBlaCar aims to become the go-to marketplace for shared mobility.

With a dedicated member relations service, a state of the art web and mobile platform, novel insurance solutions and a fast-growing community, BlaBlaCar is making travel social, cost-effective and practical for millions of members. BlaBlaCar is continuously innovating, developing smart-stop and smart-pricing algorithms that dynamically unlock millions of possible local meeting points and, in effect, turn every highway into a major transport line while also allowing for more granular point-to-point service in less accessible areas. By doubling the number of people in cars (from 1,9 to 3,9 people), BlaBlaCar saved 1.6 million tonnes of CO2 in 2018 (the equivalent of traffic in Paris for a year).

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year!)

We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.

Your Mission

One of BlaBlaCar’s key strategic goals is to foster a highly engaged community of users. The Customer Support Team at BlaBlaCar is an international, multiple award-winning team that aims at providing assistance to our community and contributes to the great experience of our users. This ensures our members an enriching and trustworthy experience.

The Customer Support Team is answering questions and requests in different languages, 7 days a week. Our current vision and goal are to increase expertise within our internal team (social media, content, quality assurance…). We are looking for humble, caring, indulgent people; who enjoy working with a dynamic team; are willing to help, find solutions, learn and share their knowledge.

Your Responsibilities

Your Qualifications

What we have to offer

To know more, check out our 100 reasons to join BlaBlaCar!

We offer benefits that have a positive impact on you and our society, just like our product

🏠Full remote possible within your country of employment

💵Home office financial support for equipment

🚗Relocation package & visa support

📈Equity for all program

🌳Company events like the impact day & coding nights

💻Learning possibilities through trainings, mentoring, internal development programs, and events.

🚌Free carpooling and bus rides

👶1 month additional parental leave 100% paid

🌴25 vacation days per year

Of course we also cover the basics like transportation, healthcare, meal plan, etc.

Interested in joining the ride? Here’s what your hiring journey will look like:

BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.