Join our Happiness dream team as a Customer Care Officer Spain to achieve a key mission in our ambition to provide the best user experience to our spanish customers.

What are we offering?

• Take part in the launch of one of the future leaders of Fintech in Europe
• Join a highly positive and motivated team
• The opportunity to bring happiness to our customers (incl. teenagers - ambitious aren’t we?)

What is your key role?

On the shift from Monday to Friday from 8am to 5pm:

• Interact on a daily basis with our customers (parents and teens) in a sharp and professional way (emails, social media, phone):

  • Support them in their onboarding, answer their questions
  • Find solutions to their issue(s), manage their possible complaints
  • Handle alerts (security, fraud, …) on their account
• Identify, analyse and consolidate customer feedback to share with the other internal teams (Marketing, Tech, Product in particular)
• Take on responsibility for our spanish FAQ & specific local processes
• Promote the “Customer Happiness” culture within the company

• Language: you are spanish-native (you lived for years in Spain and you know the codes of the country) and speak fluently French or Italian ;

• Communication skills: spelling is a religion for you and you have excellent written skills ;

• Organizational skills: you are rigorous, multitasking and able to keep up with changing priorities under tight deadlines ;

• Positive: you never give up, you remain caring and empathetic in all situations ;

• Curious: you enjoy learning about new topics, even complex ones, and being able to explain them simply ;

• Tech lover: your smartphone is an extension of yourself, you love new tech.

• Ice breaking call with our HR Manager, Marion

• 1 interview with our Customer Happiness Expert, Alba (incl. customer case)

• 1 interview with our Head of Customer Happiness, Maxime