Back Market

Back Market

Customer Services Agent - France H/F

  • Temporal (6 meses)
  • Fecha de inicio:  
  • Salario: €25K
  • New York
  • Diplomatura
  • > 1 año

La empresa

Back Market

Back Market

  • Collaborative Economy, E-commerce, Environment / Sustainable Development
  • Entre 250 y 2000 empleados

La oferta

Customer Services Agent - France H/F

  • Temporal (6 meses)
  • New York

¡El puesto ya ha sido cubierto!

About

Founded in November 2014, Back Market is the number one European (and soon global) marketplace specializing in the sale of fully refurbished tech devices.

Their concept is simple but radical. By helping their customers discover and purchase the highest quality refurbished electronics they are creating an alternative to the mainstream behavior of always purchasing new products. Prolonging the lives of these devices has a significant global impact. E-Waste accounts for 70% of all our toxic waste! By prolonging the lives of kitchen appliances, computers, mobile devices and more, they have already saved 3,766 tonnes of e.waste since 2014 💪

Job description

As a key member of the global Customer Care team, you’ll help to develop and scale Back Market in FRANCE (France, Germany, Spain, Italy, Belgium as of today – many more countries to come). Based in our Paris office, you’ll work closely with our commercial, marketing and technical teams, a group of passionate professionals who are dedicated to making sure our products and the Back Market brand stand out.

Reporting to our Customer Care Manager – one of a kind – your duties will include:

  • Responsible for a specific portfolio of merchants, you look after their performance and quality, endorsing an account managing role
  • Pre-Sale and consultative approach to help customers make the right choice
  • Handling inbound and outbound calls, e-mails with customers and merchants
  • Track and escalate merchant-related issues keeping in mind our role is to help them improve both quality and processes to decrease the number of contacts we/they receive
  • Provide prompt, efficient and consistent information/communication in line with company policy and follow-up on your own cases, from inception to completion
  • Exceed customers’ expectations and ensure all key performance indicators (response time, satisfaction rate, e-reputation etc.) improve
  • Assist Customer Care as well as Business Development teams in any and all activity

Preferred experience

  • Customer Services experience, including telephone work preferred
  • Entrepreneurial mind is key, you are open-minded and always eager to exceed expectations
  • Country native, French is your mother tongue and has absolutely no secret for you (written and spoken)
  • English is a plus as you’ll be part of an international team, not a deal breaker though
  • A professional, pro-active and ‘can do’ attitude with exceptional attention to detail and excellent organisational as well as communication skills
  • Empathy is one of your top qualities
  • Perfect understanding of customer value
  • “Getting things done” is your lifestyle
  • You understand what “startup” means
  • Passionate about growth and eager to learn
  • Fantastic team player

What you must know:

  • Great office groove - we genuinely value feedback and initiative !
  • Talented and passionate teams
  • Located in central Paris (75003)

Meet the Back Market team

Back Market

Back Market

Customer Services Agent - France H/F

  • Temporal (6 meses)
  • Fecha de inicio:  
  • Salario: €25K
  • New York
  • Diplomatura
  • > 1 año
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