Internship-Customer Success Manager - Barcelona office (H/F)
Join ChooseMyCompany, a mission-driven company focused on improving the relationship at work. As an Intern Customer Success Manager, you will support clients in implementing their ESG reputation programs, provide technical and functional support, detect customer needs, and participate in cross-functional projects. This internship is based in Barcelona and offers the opportunity to contribute to an impactful project while gaining valuable skills in a fast-growing company.
Suggested summary by Welcome to the Jungle
Job summary
Internship(6 to 9 months)
Barcelona
Occasional remote
Salary: Not specified
Starting date: August 31, 2025
Experience: > 6 months
Education: Master's Degree
Skills & expertise
Teamwork
HRIS software
Project management
Key missions
Assurer le support technique et fonctionnel aux clients lors de la réalisation de leurs enquêtes, en les accompagnant tout au long du projet.
Identifier et signaler les besoins des clients à la direction commerciale, en adoptant une logique de vente incitative.
Participer et prendre la responsabilité dans des projets transversaux visant à améliorer l'expérience client sur la plateforme.
Questions and answers about the job
The position
Job description
As a Intern Customer Success Manager (CSM) for the Spanish market, you will join a CSM Unit in charge of supporting our clients in the implementation of their ESG reputation programs. Reporting to a CSM Lead, in liaison with the Country Manager, your missions will be as follows:
🤝 Provide technical and functional support to clients in conducting their surveys:
On-boarding of customers on the back-office
Presentation of the different functionalities available to them
Accompaniment in the parameterization of the survey and throughout the project
Closing of the survey and accreditation
💡 Detect customer needs
Identify and report to the Country Manager/Account Executive the customer needs in an up-sell logic (additional Saas products, post-survey support, training, …)
🎧 Participate and take responsibility in cross-functional projects aimed at improving the customer experience in using the platform
Preferred experience
Currently in Master of business school or university, you are looking for your second part internship or graduation.
A first experience in an HR or in a SAAS environment would be a plus.
You have a real appetite for HR concepts (understanding the HR issues of our customers, employer branding, recruitment, etc.) and in project management.
You are very rigorous in project management, educational and have excellent interpersonal skills. You have a sense of service.
You are fluent in Spanish . Preferably, you have an excellent level of English and/or in Italian. You enjoy working in a team 🇪🇸 🇮🇹
For this role, experience in project management / customer service will be essential to be able to accompany your clients and to bring them on board in our ChooseMyCompany reputation universe. Your comfort with HRIS tools will be a plus.
📍Position based in our co-working in Barcelona !
🔥 By joining our teams, we guarantee you:
The opportunity to contribute to an Impact project, that of Improving the Relationship at Work for all .
A rise in skills on a multitude of subjects in a challenging environment and in a fast growing company 💚
ChooseMyCompany is a company with a mission to improve the relationship at work. We believe in the richness of diversity and the way others think. We act in an inclusive way towards each and everyone in respect of differences, minorities and disability situations.
Recruitment process
HR Call (30 min)
Interview with the country manager (1h)
Final exchange with the CEO (1h)
Want to know more?
Rencontrez Pierre, Team Lead Customer Success Manager
Rencontrez Capucine, Key Account Manager