Job description, responsibilities, and duties

The Operations manager oversees the whole operation, both from an internal and external perspective. He/she is responsible for Operational performance consistency, and financial performance. The Operations Manager is the client’s vendor manager and Webhelp-stakeholders’ main point of contact, at a local and global level. He/she contributes to budgeting, financial check and follow-up, ramp-up and ramp-down strategies, and the team’s career path and evolution.

Personality requirements and skills

• Strong leadership
• Strategic mindset
• P&L Management
• Analytical skills & approach
• Capability of working in contexts characterized by uncertainty
• Ability to innovate and to find alternative solutions based on data evidence
• Experience in operations characterized by huge ramp-ups
• German and English language

Employee perks, benefits

- Monthly paid KPIs
- Excellent referral program
- Work from home 100%
- Interactive activities: team building, company parties
- Opportunity to develop in a multinational environment