Reporting to the Head of Account Management Europe, you will manage a client portfolio on the Italian market.

Your responsibilities will include:

Participating in client onboarding

• Project management and coordination with other internal departments (Implementation, Legal, Compliance, and Finance)

• Organizing and leading client meetings

• Assisting with contract signing

• Assisting with the creation of the agent or distributor file

• Assisting during the implementation phase

• Participating in the follow-up of clients in production

Project management and coordination of the Client relationship:

• Organizing and leading monthly/quarterly client meetings

• Keeping track of and sharing the client’s news (both externally and within Treezor)

• Monitoring tickets and requests to provide solutions

• Working as a team and coordinating communication with the client

• Ensuring client satisfaction

• Upselling services offered by Treezor

Management of additional tasks:

• Actively contributing to client satisfaction

• Monitoring the client billing process and ensuring there are no payment delays

• Keeping up with industry news and client updates

• Monitoring KPIs and SLAs

Requirements : 

• 5+ years of experience in an Account Manager role

• Strong knowledge of payment, fintech or banking sector is mandatory

• Native Italian speaker, and fluency in English and/or French

• Strong organization skills

• Attention to detail, autonomy, and excellent interpersonal skills