Your main task is to handle incoming and outgoing contacts and communications by providing a quality response via the following channels :

• e-mail

• telephone

• social networks

You will also provide your expertise on our products and solutions, and identify any anomalies encountered in order to provide the best possible response to customers’ needs.

Thanks to your experience, you are able to identify recurring malfunctions and deviations and share them with the technical and operational teams.

More generally, working at Superprof means above all :

• Working in a caring and stimulating environment

• Working with people who are passionate, curious, dynamic, innovative and open-minded

• Joining an international team of over 40 nationalities

• Work and challenge yourself on projects that have a real impact on our partners and customers.

• Your spoken and written Polish is perfect.

• Working knowledge of French is a plus.

• working skills in English a plus.

• You have recognised expertise in Customer Relations.

• You have great oral communication and writing skills (friendly and empathetic).

• You like a challenge, you are curious and have a real desire to learn.

• You know how to be proactive and work autonomously.

• You are adaptable, as our tools and strategies evolve rapidly.

• You have knowledge of online marketing, internet culture and the fundamentals of web communication.

Phone Interview (15 min)
An initial conversation to introduce you to Superprof, discuss your motivations, and check mutual alignment.

Written Test
To assess your writing skills and your ability to handle customer cases.

In-person Interview
A meeting at our offices with the Manager and the Customer Relations Director.