Your Opportunity:

Our Account Management team plays a pivotal role in ensuring customer retention and driving expansion, contributing significantly to the success of our clients globally.

In this role, you will be responsible for growing revenue across Dedale’s full product portfolio by maintaining high customer retention rates, proactively identifying and acting on expansion opportunities, and managing upsell, upgrade, and cross-sell initiatives throughout the customer journey.

You will work closely with our Sales and Customer Success team to drive overall Book of Business growth. Additionally, you will collaborate on strategic initiatives such as white space analysis, account planning and mapping, and building cross-functional partnerships with Sales support teams to maximize strategic account opportunities.

Your Responsibility:

• Driving revenue growth by leveraging the existing customer base to enhance expansion efforts through a solution-focused approach.

• Building strong relationships with senior and executive-level stakeholders, including Private Equity Partners, M&A Directors, and C-suite leaders such as CEOs and CFOs in the tech industry.

• Overseeing high-value renewals and expansion across the product portfolio.

• Collaborating with the Sales team and Customer Success team on account planning and growing the overall book of business through competitive, market, and whitespace analysis.

• Enhancing customer awareness of Dedale product portfolio to uncover opportunities for cross-selling and up-selling.

• Keeping a thorough understanding of product updates and new features to effectively communicate improvements to customers and solution partners.

• Taking ownership of forecasting responsibilities for the assigned book of business.

• Proactively identifying potential risks within the customer portfolio and implementing solutions to address issues before they affect satisfaction.

• Advocating for customer needs internally to ensure awareness and alignment across teams.

• Working with cross-functional partners to achieve mutually beneficial outcomes.

Your Qualifications:

The ideal candidate will possess the following qualifications:

• Over 5 years of experience in account management, inside sales, customer success, or similar fields with previous experience in strategic consulting

• Skilled at building rapport, cultivating trust, and maintaining strong relationships with diverse client bases.

• Demonstrated success in consistently achieving or surpassing performance objectives.

• Experienced in navigating complex, full-cycle sales processes, with a preference for end-to-end sales expertise.

• Background in selling Enterprise SaaS solutions across global accounts.

• Deep understanding of the SaaS Customer Journey, with proven ability to guide clients through challenging scenarios.

• Adept at leveraging data analysis to identify opportunities and forecast growth trends effectively.

Cherry on the Cake!

·       You would like to work in a start-up environment.

·       You are passionate about technology and investing.

Process:

• HR Introduction call

• Interview with our Head of Development & Investor Relations

• 1 Case Study

• Interview with the founder

• Final interview with 2 members of the Leadership Team