👫 About the team

Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.

People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.

Your mission 👇

Customer Support Specialists are customer care profiles and technical experts of our solutions, always ready to help demanding clients and investigate technical issues. You’ll join an amazing international team of ~20 people based in 4 countries, and report directly to Arnaud Denis our Team Manager.

What you’ll do ✏️

• Resolve and widely communicate incidents and bug with appropriate stakeholders
• Investigate and troubleshoot SaaS solutions and solve web-related issues for top-Tier customers
• Be a level 2 actor to our level 1 customer Support and drive a case to its best resolution
• Be a credible speaker with Product and R&D to follow-up and escalate cases
• Help us building our Support processes by collecting customer feedback and improve internal best practices

About you 💪

• 3/4 years experience in customer facing in a web-based environment
• Native French speaker with working proficiency in English (native speaker would be a ++)
• Solid knowledge of the frontend languages (HTML, JS, CSS) and SQL
• Problem-solver and multitasker who stays cool under pressure
• Excellent interpersonal skills (listening, writing, discussing)
• Comfortable in speaking to customers on high-level technical topics

You can work from Paris or Krakow’s office!