In this challenging role as a Senior Order Management & Processing Expert, you will assume central responsibility for optimizing and managing the entire order processing flow. With your expertise in SAP and other ERP systems, you will drive process efficiency and ensure compliance with corporate-wide standards.

As Partner of Choice, Global Business Services (GBS) provides innovative digital solutions and customer-oriented business services for companies and organizations in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more.

Are you ready to make your ambitions a reality? Join us now!

This is your role. What part will you play?

Customer Service and Escalation Management:

• Serve as the primary contact for complex customer inquiries and escalations (internal & external).
• Develop and maintain relationships with key players within and outside the company.
• Record and process customer complaints, develop solutions to resolve conflicts.

Customer Management and Order Processing:

• Receive and record customer orders through various channels (phone, email).
• Coordinate with internal departments to clarify order details and delivery inquiries.
• Proactively communicate with customers regarding delivery delays and coordinate special deliveries.

Use your skills to move the world forward:

• Master´s degree in BA or Economics
• At least 5 years of experience in order processing In-depth knowledge of SAP SD ABAP Customizing and understanding of ERP system architectures.
• Understanding of end-to-end supply chain processes.
• Analytical Skills: Strong ability to analyze and interpret data to support decision-making and process improvements.
• Experience in project management, ideally in areas such as digitalization and process management is an advantage
• Strong communication skills, both in German and English.
• Strong and proactive problem-solving competence and the ability to work independently as well as part of a team.

What is our standard?

• 5 weeks of vacation (up to 8 extra days can be purchased from the benefits budget)
• Flexible working hours with a fixed core from 10:00-14:00
• Possibility to work from home occasionally
• Annual bonus
• E-vouchers
• MultiSport card at a discounted price
• Annual cafeteria budget of at least CZK 24,000 with any use on the benefit-plus website (e.g. holidays, language course, cultural and sporting events, etc.)
• Contribution to life insurance or pension insurance paid from benefits
• Company kindergartens in Prague and Ostrava
• The opportunity to become a Siemens shareholder and receive free shares

Benefits

• Bonuses
• Contribution holiday
• Contributions to the pension / life insurance
• Flexible start/end of working hours
• Meal tickets / catering allowance
• Educational courses, training
• Cafeteria
• Corporate preschool
• Contribution to sport / culture / leisure
• Education allowance
• Occasional work from home
• Corporate events
• More than 5 weeks of vacation