💡 About the Role

We’re looking for a hands-on Design Lead to guide and inspire a small but mighty design team (1–2 designers) while owning the end-to-end design process for our B2B and B2C digital platforms. You’ll combine strategic thinking with pixel-perfect execution — shaping design systems, leading research, and ensuring every interaction delivers value to both our enterprise clients and consumer users.

You’ll be just as comfortable interviewing users as you are watching a Quantum Metric session replay to uncover friction points. Your work will be informed by both qualitative feedback and quantitative data, turning insights into intuitive, scalable design solutions.

🛠️ What You’ll Do

• Lead by example — own design delivery for high-impact projects while guiding 1–2 designers.

• Run and oversee user research — interviews, usability tests, and prototype validation sessions with both B2B and B2C users.

• Leverage analytics tools (e.g., Quantum Metric, Hotjar, Amplitude) to:

• Review session replays and identify UX friction points.

• Translate behavioral data into actionable design improvements.

• Translate insights into action — create user journeys, wireframes, and high-fidelity designs.

• Build and maintain our design system — ensuring scalability across multiple products and platforms.

• Collaborate cross-functionally with product managers, engineers, and stakeholders to align design decisions with business goals.

• Drive feedback loops — set up and own processes to capture, synthesise, and integrate feedback from clients, users, and internal teams.

• Define and track design KPIs to measure the impact of your work on usability, adoption, and satisfaction.

• Mentor junior designers — upskilling them in research, design execution, and communication.

🔍 What You Bring

• 5+ years in UI/UX design, with experience across both B2B and B2C digital platforms.

• Proven track record designing for enterprise workflows and consumer-grade experiences.

• Strong leadership skills — able to guide small teams and elevate their craft.

• Research capability — confident in both qualitative (interviews, usability tests) and quantitative (session replay, analytics dashboards) methods.

• Proficiency with Figma and related design tools.

• Experience creating and governing design systems.

• Excellent storytelling skills — able to communicate design rationale to non-design audiences.

• Comfortable working in Agile/Scrum environments alongside product and engineering.

• Strong organisational skills — able to juggle multiple priorities without sacrificing quality.

• A strong product mindset — able to design for long-term product growth, not only for individual projects

Nice to Have

• Experience designing for API-first products.

• Familiarity with accessibility standards (WCAG).

• Exposure to A/B testing or product analytics tools (e.g., Mixpanel, Google Analytics).

❣️ Why You’ll Love Working Here

• Impact: Shape design culture and processes from the ground up.

• Variety: Work across both consumer-facing and enterprise-facing products.

• Collaboration: Partner closely with product, engineering, and clients.

• Growth: Mentor others while continuing to hone your own design craft.

1/ Qualification call with Adréa (Talent Acquisition)

2/ Design test

3/ Interview with Océanne (Head of Travel Experience)

4/ Interview with one executive team member