📍 Location: Paris
💸 Annual compensation 50K - 60K + equity( BSPCE)

About Qobra:

At Qobra, we are revolutionizing the way companies manage their sales compensation, creating a platform that is both scalable and intuitive. As a fast-growing 45-person startup, we’re already making waves in the French and EU markets, helping companies streamline their compensation processes with cutting-edge technology.

After raising €5.5M in early 2022 and €10M in our Series A in 2023, Qobra has spent 2024 and 2025 in full-speed growth mode. Now it's time to level up.

In just four years, we’ve acquired over 250 customers across Europe and United States. Our next ambition is bold: dominate the European market and launch in the US in early 2027.

Joining Qobra now means joining at a pivotal moment when foundations are solid, ambition is high, and individual impact truly matters.

👉 Want to know more? Discover our product on qobra.co, follow us on LinkedIn and Welcome to the Jungle for the latest news and career opportunities.

💡 If you’re applying, don’t forget to prepare your interview with our Interview Guide.

Main Responsibilities:

Our Customer Team (8 people) sits at the core of Qobra’s growth engine. Beyond onboarding, we ensure long-term adoption, retention, and expansion across a fast-growing portfolio of international tech companies.

We are hiring a Confirmed Customer Success Manager (3–5 years experience) to manage a portfolio of ~40 accounts (~€450k ARR), including 25% international customers.

This role owns renewals commercially (GRR Target) and contributes to expansion opportunities (Upsell Target).

You will work with french and international tech companies mostly operating sophisticated revenue and compensation models.

Imagine you joined Qobra and 12 months from now:

• Your portfolio delivers strong Gross Revenue Retention, consistently meeting or exceeding targets.

• Renewals are anticipated, negotiated confidently, and secured without last-minute firefighting.

• Your customers see Qobra as mission-critical in their compensation operations.

• QBRs are strategic moments where you clearly demonstrate ROI and product impact.

• You proactively detect usage risks and act before churn becomes visible.

• Expansion opportunities naturally emerge from strong relationships and value delivered.

• You are recognized internally as a reliable, autonomous CSM who drives impact without heavy supervision.

Ideal Profile:

• 3–5 years experience in Customer Success / Account Management in SaaS

• Proven experience owning renewals with revenue responsibility

• Strong analytical mindset, comfortable using data to drive adoption & retention

• Able to understand complex SaaS environments and technical structures

• Excellent communication skills in French and English (written & spoken)

• Good negotiation skills

• High ownership and autonomy

• Comfortable managing ~40 accounts simultaneously

• Customer-obsessed with strong relationship-building skills

• Resilient and structured in high-growth environments

Recruitment Process:

1. HR Phone Screen

2. Excel Test

3. Who Interview

4. Business Case

5. Founders interview
   

💡 As part of our hiring process, we conduct reference checks with people you’ve worked with in the past. In a spirit of transparency, we also offer you the opportunity to speak with team members who are not involved in the recruitment process, if you'd like. We call this a reverse reference call. It’s your chance to ask candid questions and get a real feel for life at Qobra.

Qobra also offers:

• An attractive package: Benefiz card with flexible balance, Gymlib subscription, 50% coverage of transportation costs, and BSPCE to share the success.

• A fast-growing startup: We’re redefining a rapidly expanding market with ambitious projects.

• A culture of excellence: Surround yourself with an A-player team, where continuous learning is encouraged, and every contribution has a direct impact.

• Optimal working conditions: Modern offices in Paris, flexible remote work options, and an environment designed for productivity (fresh fruit, snacks, and breakfasts).

• Moments of team bonding: Team-building, UBEGA parties, and offsites for unique experiences.

At Qobra, innovation drives us, and diversity and inclusion are at the core of our values. We welcome talent from all backgrounds, fostering an environment where every voice matters. Discrimination has no place here, we are committed to equality in everything we do.