Founded in 2016, Otoqi is a VC backed French Start-Up, based on two main pillars: 50% Technology and 50% Operations excellence.

Our mission is to accelerate the Mobility Revolution: our proprietary platform offers lean and tech-enabled B2B solutions to the automotive industry, enabling car manufacturers, car leasing and mobility players to move and handle any car to any corner of Europe, within 48h.

Otoqi currently operates in France, Italy, Germany and plans to launch new countries soon.

In 2023, we carried over 300,000 missions for our customers, crushing any record and a demonstrating strong international growth

As the Outsourcing Manager, your role will be to set up a shared services center for operations and therefore to transfer tasks to our partner BPO, monitor their performance and liaise with the Otoqi teams internationally. This position is a unique chance to lead a key project within a well-funded growing startup.

Reporting to the COO, your position will therefore cover the following :

• Mapping the tasks to be transferred and scope the corresponding workload,
• Creating training material for the BPO,
• Training the BPOs agents on the tasks,
• Defining relevant KPIs to monitor their performance,
• Reporting on these KPIs to the COO & GMs,
• Liaising with the operations teams in all subsidiaries.

In a nutshell, you will be responsible for the shared services center and the pivot between the company and its BPO. You are flexible regarding location : the position requires moving between the BPOs office in Lisbon, Portugal and our headquarters in Paris.

Profil recherché 🔎

• At least 5 years of experience in similar roles, in operations, consulting, or in a BPO
• Strong interpersonal, negotiation and persuasion skills (oral and written)
• Fluent in English and another language
• Autonomous, with a strong drive and attention to detail
• Data-driven and happy with numbers
• Experience in start up/scale up and with a ticketing system is a plus,
• Business Process Mapping & Improvement knowledge will make you stand out,
• 4 years' higher education in business or academic equivalent