Head of Product M/F

Onepilot est la solution simple et flexible d’outsourcing du support client.

Le service associe sa technologie propriétaire à des agents basés en France pour répondre aux demandes de tout type d’utilisateurs. 100% flexible tant en termes de plages horaires que de typologie de tickets traités, Onepilot peut être mis en place en 48h.

Multicanal. Bureaux à Paris et Londres. +140 clients. Depuis 2021.

Pour poursuivre cette croissance en France comme en Europe, la société cherche à tripler ses effectifs dans les prochains mois. De nombreuses opportunités s’ouvrent chaque semaine et les perspectives d’évolutions sont importantes 🚀

Les missions au sein de Onepilot sont nombreuses : de l’account management aux sales en passant par le produit, vous évoluez dans un environnement stimulant.

En chiffre Onepilot c’est :

👉 20% de croissance mensuelle
👉 +1.000.000 tickets déjà répondus
👉 +15m€ levés auprès d’investisseurs reconnus

About Onepilot

Onepilot is the modern customer care outsourcing solution. Thanks to our proprietary technology, Onepilot support agent bring reactive, human and personalised answers to our clients’ users 24/7.

Founded in 2020, Onepilot is growing rapidly with dozens of clients across different industries (e-commerce, marketplaces, mobility & delivery…). We’re currently operating in France and in the UK.

You will find plenty of interesting opportunities within Onepilot in operations, sales and tech.

Some figures about Onepilot:

👉 20% monthly growth
👉 +300.000 tickets solved
👉 2,5m€ seed round raised from top investors less than 6 months after the launch of Onepilot

Missions

• You will build the long-term vision of the product at Onepilot

• You will be responsible for creating an internal alignment and excitement about the product

• You will co-build and maintain the the roadmap

• You will lead, manage and mentor a product team

• You will drive the roadmap execution by taking care of the product planning and the tasks assignment and deliverables

• You will monitor the product development sprints and evaluate the results

• You will drive ideas, solutions and products through leadership and decisive action

Benefits

• Start date asap
• Permanent contract
• Attractive package with equity
• Flexible remote work policy
• Workaway program: work from anywhere in the world twice a year for 2 weeks
• Regular team events

• You are quality-driven: people say you are picky and pay attention to details
• You have strong project management skills
• You are creative: thinking about new features and ways to improve a product is something you love doing
• You are social: you are comfortable with talking to people to mobilise/coordinate the right resources to meet your goals
• You are used working with project management tools
• You have good management skills and want to lead a team
• You have a customer-centric mindset with the capability of translating that into the product development process
• You have a deep understanding of the general technical development of a product
• You are hands-on and ready to solve support tickets when needed
• You speak fluent French and English (or at least C-1 for the latter)

👉 First phone call to discuss about the role & your motivation
👉 Case study (take approximately 30min to prepare)
👉 Interview with the CPO and one of our PM
👉 Final interview with the CEO and the CTO
👉 Onepilot send you an offer

We’re looking forward to meeting you soon!