Join Namastay on our mission to revolutionise the hospitality world! 🌐

We are on the lookout for a dynamic and ambitious Customer Success Manager to help us reach new heights and transform the hotel industry with our innovative solution  🚀🙏🏼

MISSIONS 👨‍💻

As a Customer Success Manager, you are the maestro of first impressions, setting the tone for the entire customer journey. You will conduct the implementation process, harmonising the efforts of our teams to deliver a flawless Namastay experience from the outset and throughout their journey with us. Here’s how you will make this happen:

• Orchestrate the onboarding experience, setting customers up for success and ensuring they derive value from our products right from the start 🎯

• Maintain regular contact with customer, providing proactive support and addressing any questions or concerns during and after the onboarding process

• Collaborate across all teams: sales, tech, operations, and product, to create a superior customer experience and tackle any implementation challenges 🤝

• Juggle multiple projects simultaneously, prioritising tasks and keeping everything on track with your exceptional organisational skills  

• Develop and refine onboarding and documentation processes, continuously improving our approach to customer success 🌟

• Manage and nurture relationships with customers in Europe and around the world, ensuring their satisfaction during and after implementation 🏆

PREFERRED QUALIFICATIONS  🌟

• Bilingual Fluency: Excellent command of both English and French 🗣

• Industry Experience: Track record in tech and project management, with a solid understanding of the hospitality industry and its IT landscape 🏨

• Project Management Expertise: Demonstrated ability to manage complex projects and external vendors with precision and efficiency

• Exceptional Communication: Strong written and verbal communication skills to engage with diverse stakeholders

• Creative Problem-Solving: A keen eye for detail and a creative approach to tackling challenges 🎨

• Technical Acumen: Broad knowledge of technology and information systems, enabling effective collaboration with tech teams.

NICE TO HAVE  ✨

• Startup experience

• Hospitality experience

• Knowledge around payment technologies

1. 1st interview: Pauline (Business and Operations Analyst)

2. 2nd interview: Anne-Alice (Customer Success Manager)

3. 3rd interview: Frédéric (CEO)

4. Bonus: meeting the team at the office