Team and context :

The client services team is firstly responsible for the smooth, timely and cost-effective implementation of our platform in the client’s environment.

Following the client go-live, the client services team develops and implements an appropriate upgrade and support strategy.

Your missions :

In the context of implementation or support projects, you will provide to our clients a technical and functional service linked to integration Murex system (data, transactions, reports interfacing …) as well as a technical expertise based on Murex and third party softwares ( middleware, JMS, data bases, connectors…)

In your day to day you will :

• Support clients in implementing Murex withing their ecosystem and take part in the business as usual and project support (follow-up of client open cases through email, CRM portal, phone calls and on-site visits…)

• Manage clients’ service calls in compliance with internal lifecycle including testing in case of functional changes initiated

• Participate in the system version upgrades then perform upgrades and run the required regression testing

• Animate trainings

• Develop an understanding of ongoing activities and manage your own deliverables/progress

Your profile :

• Graduated from a Master degree (Engineering school or a university) in computer science and/or market finance with a first experience

• Marked test for problem solving

• English (spoken and written)

• Solid technical baggage and familiar with distributed architectures, databases (SQL) and one or several programming languages (scripting, object oriented)

• Interpersonal skills : ability to mobilise and convince

• Flexibility and ability to manage stressful and pressure situations (production phase, client priorities)

• Dynamism, rigor, team spirit

• Open to travel