Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

The Warranty Coordinator will be responsible for coordinating all aspects of warranty for European markets / dedicated market is FRANCE.

The core function of the Warranty Coordinator is to provide retailers with the required support to ensure customers’ vehicles are repaired in line with warranty compliance and procedures of an English automotive Brand.

Job Description

You will be responsible for the following:

• Warranty Support for Customers

  • Support Retailers on Warranty questions and warranty reimbursement queries
  • Support Retailers and internal departments on system-related Goodwill queries
  • Perform the annual Warranty Labour Rate Review
  • Support RVC introduction and deliver audit support where required

• Communication to Customers

  • Drive and moderate the Warranty Communities
  • Create Warranty content such as Warranty Hints & Tipps or Newsletter
  • Share and maintain the Rule ID Search list for Retailers
  • Prepare and perform Retailer Round Table (2 times p.a. for EU Markets)
  • Prepare and perform monthly Retailer Touchbase Calls for EU Markets

• Projects for Customers

  • Warranty Accreditation
  • Warranty & Service Evolution
  • Warranty SharePoint Light
  • Support Retailer Direct Submission
  • Warranty Ticket System
  • Warranty GWM Simplification
  • Update & maintain Late Claim and RVC Joker

You will do best in this role, if you have:

• Experience of Retailer’s warranty process
• At least 2-3 years of automotive experience, but we are looking for juniors as well.
• Willingness to travel to Germany for a week/ a month.
• Good understanding of warranty policy
• Technical knowledge
• Process orientated with strong attention to detail
• Understanding of automotive sales and service processes
• Strong team player attitude
• Sense of assertiveness and ability to inspire and motivate people
• Results oriented with a determination to make things happen
• Good verbal and written communication skills
• Excellent (preferred: native) language skills in FRENCH as well as English language (native, fluent)
• Good skills in MS office (ppt, excel, word) and ability to create structured reports

In joining MSX, you can enjoy:

• Competitive Salary 
• Private health insurance
• Global career development opportunities
• Regular training and access to global career opportunities/career progression.
• Regular social events.
• Modern office situated in Budapest.
• A professional but relaxed working environment, as part of a welcoming and diverse team.

Working Pattern:

• 40 hours per week with a schedule from 8.30 to 17.00 pm.
• Flexible working environment, including work from home days

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. 

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.