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ManoMano
ManoMano

CRM Loyalty Assistant - Apprenticeship (W/M)

Odborná prax
Paris
Plat: Neuvedené
Žiadna práca na diaľku

ManoMano
ManoMano

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OUR COMPANY CULTURE 💙

People are at the heart of ManoMano’s culture around our 3 core values : boldness, ingenuity and care. 

We are now looking for a B2B Loyalty Animation, within the B2B Marketing team. Your mission: You are responsible for the omnichannel animation of the Loyalty program and its evolution. You will be reporting to​ the B2B Loyalty lead and you will work on all ManoManoPro geographies (4 countries to start) and devices. If you are looking for a transversal and international strategic marketing project , if you are both bold and data-driven, and if you want to join an innovative scale-up, this job is for you !

Main Missions:

LOYALTY PROGRAM ANIMATION:

  • Participate in the definition of the CRM animation for the loyalty program and optimaze the communication on our most loyal customers to boost repeat and reduce churn (test & learn approach)
  • Participate in the acquisition and engagement strategy of the B2B Loyalty program on all levers (CRM, paid campaigns, leads, events, etc.) to achieve our repeat business objectives

    • PARTICIPATE IN LOYALTY STRATEGIES DEFINITION:

  • Participate in the construction of new Loyalty strategies (paid and free) in all ManoManoPro countries
  • Participate to monitor our loyalty performance indicators

    • PROJECT MANAGER:

  • Participate in the deployment and the expansion of our pro loyalty program with both the Design/UX, Tech, Ops and Business teams and take part in the definition of the user experience improvements and new tech features
  • Participate on operational monitoring and deployment of projects related to the launch in other countries

    • Profile requirement:

  • * Master 1 or 2 from a Business School / Engineering School / other (or equivalent university education)
  • Experience in marketing/CRM
  • Creative / Innovative
  • Good digital culture
  • English bilingual
  • 100% customer oriented (or prefer customer centric)
  • Data Driven
  • Autonomous and adaptable (able to work in a constantly changing environment)
  • Curious, open-minded and willing to learn
  • Audacious and ingenious in your work
  • Team spirit and excellent interpersonal skills
  • You test and experiment new solutions in your work
  • You are very rigorous in your work

    • A FLEXIBLE WORKING CULTURE:

  • Health care coverage
  • Meal Voucher : Swile
  • CardTicket transportation
  • MM employee discount
  • Take care of your mental health with our dedicated partner with moka.care
  • Sports: free gym in Paris

    • At ManoMano we are dedicated to building an inclusive and diverse workforce where each individual can grow. 

    We respect and value the richness of varied cultures, perspectives, skills and experiences within our teams which is why we are looking for talented people from all backgrounds.

    The information collected on this form is recorded in a file used by ManoMano - Colibri SAS so that we can process your application.   

    The data is kept for 2 years from the date of your application. You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data. You can also exercise your right to the portability of your data. Consult the cnil.fr website for more information on your rights. 

    To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact our data protection officer by writing to dpo@manomano.com.  

    If, after having contacted us, you feel that your "Data Protection" rights have not been respected, you may submit a complaint to the CNIL.

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