𝗪𝗵𝗮𝘁 𝘆𝗼𝘂 𝘄𝗲𝗿𝗲 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗱𝗮𝗿𝗶𝗻𝗴 𝘁𝗼 𝗮𝘀𝗸

🎓 Bachelor's or Master's degree
📍 Canton of Basel
🌍 For this job, the level required in German is Native/C2, English is C2 and French is a plus

𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝘄𝗵𝗮𝘁 𝘄𝗲 𝗱𝗼 𝗮𝘁 𝗟𝘂𝗰𝗰𝗮:

Lucca is a European HR software company that is expanding rapidly in Switzerland, and we want you to grow with us.

Our mission is simple: we design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters : their people and their business.

With 800+ experts based in Switzerland, France, Germany and Spain, and 8,700 clients across 140+ countries, we’re building on a strong foundation while accelerating our international footprint — driving forward with an average annual growth of 40%.

In Switzerland, we’re strengthening our presence in both French and German-speaking regions while fostering long-term partnerships. Join a growing team where you can make an impact, with the stability and support of strong cross-border collaboration.

𝗪𝗵𝗮𝘁 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺?

In order to continue our expansion in this market, we are looking for an HR Consultant & Project Manager to join our Customer Success team, currently composed of 9 people.

𝗪𝗵𝗮𝘁 𝘄𝗶𝗹𝗹 𝘆𝗼𝘂 𝗯𝗲 𝗱𝗼𝗶𝗻𝗴?

• Onboarding and implementing new customers in Switzerland.
• Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities.
• "Localize" by contributing to the continuous improvement of Lucca's consulting activity in Switzerland.

𝗗𝗲𝘁𝗮𝗶𝗹𝘀 𝗼𝗳 𝘁𝗵𝗲 𝘁𝗮𝘀𝗸𝘀:

Your missions will evolve as you acquire seniority, but here are the main tasks you will do on a daily basis:

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 (𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗶𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻)

• Satisfy a wide variety of customers in often complex and high-stakes deployments (SME as well as Large Accounts).
• Gain the trust of local companies in Switzerland as well as key accounts and their subsidiaries abroad.
• Ensure that the deployment is completed on time and on budget as stipulated in the contract.
• Gather the customer's initial needs and suggest an appropriate response.
• Adapt our software to the customer’s local context in Switzerland.
• Train the administrators to use our software in total autonomy.
• Ensure the Go-live and the follow-up during the first weeks of use.
• Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances (unavailability of the client, request for a delay in the launch etc.)

𝗙𝗼𝗹𝗹𝗼𝘄-𝘂𝗽 𝗼𝗳 𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 (𝘀𝘂𝗽𝗽𝗼𝗿𝘁, 𝗮𝗰𝗰𝗼𝘂𝗻𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁)

• Keep a close eye on the satisfaction of your most important customers.
• Support these customers in case of level 2 issues.
• Carry out post-implementation check-ups.
• Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to your Swiss customers (lead generation)
• Be proactive in presenting new products that may address a customer's past issues.

𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗶𝗼𝗻 𝘁𝗼 𝘁𝗵𝗲 𝗹𝗼𝗰𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗰𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗼𝗳 𝘁𝗵𝗲 𝗖𝗦 𝗮𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗶𝗻 𝗟𝘂𝗰𝗰𝗮, 𝗦𝘄𝗶𝘁𝘇𝗲𝗿𝗹𝗮𝗻𝗱

• Participate in numerous cross-functional side projects.
• Adapt our offer and strengthen the market-fit of our solutions for the Swiss market.
• Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.)
• Contribute to the continuous improvement of the business in Switzerland by going beyond your main tasks.
• Follow and participate in some projects from the pre-sales phase, supporting the sales team.
• Demonstrate autonomy and initiative in our agile mode of operation.

𝗬𝗼𝘂’𝗿𝗲 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗳𝗶𝘁 𝗶𝗳 𝘆𝗼𝘂:

❏ You have already completed an internship during your time at university.
❏ A willingness to be a key player in this adventure, contributing to the Swiss market's growth.
❏ Looking for a dynamic work environment with varied missions requiring versatility and organization.
❏ Comfortable and eager to work with both local businesses and key accounts (C-Level).
❏ Proficiency in German and English.
❏ French is a plus.
❏ Clear and structured oral and written communication.
❏ Taste for human contact and pedagogy.
❏ An aptitude for solving practical and sometimes technical problems.
❏ A sense of service and a taste for things well done.
❏ Proficiency in Salesforce is an asset.
❏ Familiarity with web technologies and their implementation is a plus; if not, we will provide training.

𝗔𝗻𝗱 𝗻𝗼𝘄, 𝗼𝘂𝗿 𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗽𝗿𝗼𝗰𝗲𝘀𝘀:

Step 1: Screening interview with HR (30')
Step 2: Manager Interview (60')
Stage 3: Case study followed by an interview (60')
Step 4: Final Talk (45')