💼 Permanent contract
📍Munich
🏠 On-site or hybrid (2 days of remote work per week)
🌍 Lucca is going global! For this role, the required level of German is native or C2, English is C1/C2 (listening, reading and speaking).

𝐃𝐢𝐬𝐜𝐨𝐯𝐞𝐫 𝐰𝐡𝐚𝐭 𝐰𝐞 𝐝𝐨 𝐚𝐭 𝐋𝐮𝐜𝐜𝐚

Lucca is a European HR software company that is expanding rapidly in Germany, 𝐚𝐧𝐝 𝐰𝐞 𝐰𝐚𝐧𝐭 𝐲𝐨𝐮 𝐭𝐨 𝐠𝐫𝐨𝐰 𝐰𝐢𝐭𝐡 𝐮𝐬.

Our mission is simple: we design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters : their people and their business.

With 800+ experts based in Germany, France, Spain and Switzerland, and 8,700 clients across 𝟏𝟒𝟎+ 𝐜𝐨𝐮𝐧𝐭𝐫𝐢𝐞𝐬, we’re building on a strong foundation while accelerating our international footprint, driving forward with an 𝐚𝐯𝐞𝐫𝐚𝐠𝐞 𝐚𝐧𝐧𝐮𝐚𝐥 𝐠𝐫𝐨𝐰𝐭𝐡 𝐨𝐟 𝟒𝟎%.

𝐘𝐨𝐮𝐫 𝐫𝐨𝐥𝐞

In order to continue our expansion in this market, we are looking for an HRIS Customer Success Consultant to join our growing team in Germany. You will be a cornerstone of this adventure!

Purpose of the job :

• Onboard new customers and lead the roll-out of their Lucca solutions.
• Follow up the customers on their needs over time and respond to new functional requirements, to ensure a happy and growing customer base.
• "Localize" by contributing to the continuous improvement of Lucca's consulting activity in Germany.

𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐞 𝐝𝐨𝐢𝐧𝐠?

Your missions will evolve as you acquire seniority, but here are the main tasks you will do on a daily basis:

Customer onboarding (project management and implementation)

• Roll out our solutions for a wide variety of customers in often complex and high-stakes environments (SME as well as Large Accounts).
• Gain the trust of local companies in Germany as well as key accounts and their subsidiaries abroad.
• Gather the customer's initial needs and suggest an appropriate response.
• Adapt our software to the customer’s local context in Germany.
• Train the administrators to use our software in total autonomy.
• Ensure the Go-live and the follow-up during the first weeks of use.
• Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances and technical challenges.

Follow-up of Key Accounts (support, account management)

• Keep a close eye on the satisfaction of your most important customers.
• Support these customers in case of level 2 issues.
• Carry out post-implementation check-ups.
• Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to your German customers (lead generation).
• Be proactive in presenting new products that may address a customer's past issues.

Contribution to the localization and continuous improvement of the CS activity in Lucca :

• Participate in numerous cross-functional side projects.
• Adapt our offer and strengthen the market-fit of our solutions for the German market.
• Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.)
• Contribute to the continuous improvement of the business in Germany by going beyond your main tasks.
• Follow and participate in some projects from the pre-sales phase, supporting the sales team.
• Demonstrate autonomy and initiative in our agile mode of operation.

𝐒𝐨𝐮𝐧𝐝𝐬 𝐚 𝐛𝐢𝐭 𝐥𝐢𝐤𝐞 𝐲𝐨𝐮, 𝐝𝐨𝐞𝐬𝐧’𝐭 𝐢𝐭?
You’re the right fit if you:

❏ You have prior experience in a project management role (at least 2-3 years).
❏ You have a Tech / SaaS affinity. You are experienced in implementing softwares.
❏ You don’t need prior HR knowledge, but it would be a plus.
❏ A willingness to be a key player in this adventure, contributing to the German market's growth.
❏ Looking for a dynamic work environment with varied missions requiring versatility and organization.
❏ Comfortable and eager to work with both local businesses and key accounts (C-Level).
❏ You speak German at a native level and you have a strong command of English.
❏ Clear and structured oral and written communication.
❏ Taste for human contact and pedagogy.
❏ An aptitude for solving practical and sometimes technical problems.
❏ A sense of service and a taste for things well done.

𝐀𝐧𝐝 𝐧𝐨𝐰, 𝐨𝐮𝐫 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 (in German and in English)

𝐒𝐭𝐞𝐩 𝟏: Screening interview with HR (30')
𝐒𝐭𝐞𝐩 𝟐: Interview with the Country Manager (60')
𝐒𝐭𝐞𝐩 𝟑: Case study + quick chat with team members
𝐒𝐭𝐞𝐩 𝟒: Final Talk (45'): meet more of the team and see what Lucca’s all about

𝐓𝐡𝐞 𝐛𝐞𝐧𝐞𝐟𝐢𝐭𝐬:
✔︎ One annual global seminar and regular team and company events to stay connected and inspired.
✔︎ 30 days of paid vacation to relax, recharge, and enjoy work-life balance.
✔︎ 75% reimbursement of the Deutschland Ticket for convenient and sustainable commuting.
✔︎ Option to work from home.

𝐀𝐧𝐝 𝐰𝐡𝐚𝐭’𝐬 𝐋𝐮𝐜𝐜𝐚’𝐬 𝐜𝐮𝐥𝐭𝐮𝐫𝐞 𝐥𝐢𝐤𝐞?
At Lucca, our culture is based on clarity, respect, and collaboration. We value autonomy and responsibility, giving you room to take ownership and grow, while relying on the stability of a solid international company. We work seriously, without taking ourselves too seriously: professional, approachable, and people-focused.