Location: Paris, France (on-site preferred; remote from the UK possible)
About Lemon Learning
Lemon Learning is a fast-growing tech company specializing in digital adoption platforms (DAPs), trusted by major organizations such as WHO, Emory University, Allianz, and Adecco. With more than one million users worldwide, our mission is to revolutionize the way people learn software through interactive, in-app guidance.
Our vision is to become the European leader in digital adoption, combining innovation, customer-centricity, and operational excellence.About the role
We are looking for a Customer Success Manager with a consulting background who is a native English speaker (US or UK). Based preferably in Paris (though candidates living in the UK will be considered), you will act as both a trusted advisor and a strategic partner for our international clients.
This role is at the crossroads of consulting, customer success, and business development:

• You will support enterprise clients throughout their adoption journey (main task).

• You will participate in pre-sales activities, helping demonstrate value to prospects.

• You will contribute to marketing and international adaptation, ensuring our messaging resonates across English-speaking markets.

Key responsibilities

• Manage and grow a portfolio of enterprise clients, ensuring long-term satisfaction and retention.

• Act as a strategic consultant, understanding client challenges and proposing tailored solutions.

• Support pre-sales activities: attend prospect meetings, prepare demos, and contribute to RFPs.

• Draft project charters, define requirements, and manage delivery timelines.

• Analyze usage data and create insights to optimize client adoption strategies.

• Collaborate with marketing on content creation and international adaptation for English-speaking markets.

• Gather client feedback and work closely with product teams to shape new features.

• Identify upsell and cross-sell opportunities within your accounts.

Profile we’re looking for

• Native English speaker (US or UK) – bilingual French is a plus.

• 3+ years’ experience in consulting, customer success, or account management within SaaS or tech.

• Strong track record working with enterprise-level clients.

• Excellent communication and presentation skills, with the ability to influence at C-level.

• Comfortable with pre-sales, international marketing adaptation, and cross-functional collaboration.

• Autonomous, structured, and driven, with a client-first mindset.

• Passion for learning, digital transformation, and change management.

What we offer

• Competitive compensation package

• Relocation support for candidates moving to Paris

• Hybrid working model (on-site preferred)

• Meal vouchers (€10/day)

• Transportation allowance (Navigo)

• Company events, seminars, and team offsites

• A dynamic and multicultural environment with opportunities for growth

At Lemon Learning, we foster a culture of diversity, collaboration, and innovation. We welcome candidates from all backgrounds who share our passion for empowering users worldwide.

1st interview with our Talent Acquisition Specialist: Let’s get to know each other (15 min)
2nd interview with the Project Team Director: Diving into your skills (30 min)
3rd interview with our HR Director: Reviewing your HR requirements (15 min)
4th interview with our CEO: Final validation interview (15 min)